Job Ref: FOC2015 Branch: City Hotel Derry Location: City Hotel Derry, Londonderry Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Shift pattern: Variable, including mornings, evenings and weekends. Hours per week: 40 Posted date: 31/12/2025 Closing date: 18/01/2026 Who are we? Situated in a beautiful setting in Derry City with panoramic views of the river Foyle and only steps away from the famous city walls, shops, bars, restaurants. Facilities include 158 bedrooms, extensive conference banqueting facilities for up to 450 guests, a leisure centre with swimming pool, jacuzzi, steam room and gym, Thompson's on the River Restaurant, Coppin's Bar and secure car parking. What is in it for you? Employee of the Month / Employee of the Year Staff Rates Accommodation / Rooms Food Beverage Discounts throughout Hilton Hotels Staff Training Round of Appaulse Reward Incentive AXA Insurance Discounts Company Group Pension Reward Recognition incentives from Head of Department Free staff meals while on shift Complementary use of hotel Leisure facilities Role requirements 1 year previous front office and reservations systems exposure 1 year of experience providing strong guest relations including check ins/check-outs, bill preparation and processing and complaint handling. Have strong computer skills Excellent organisational skills The ability to plan, prioritise and build rapport with others Enjoys working as part of a team Ambitious and hard working Responsibilities to include: Oversee reception staff, schedule shifts, delegate duties, and ensure the team delivers excellent front-of-house service. Train new receptionists, provide ongoing coaching, and monitor performance. Handle escalated guest/client queries and complaints professionally and efficiently. Ensure reception desk procedures (check-ins, check-outs, visitor logs, phone/email responses) are followed accurately. Maintain records, prepare reports, and support with bookings, correspondence, and data entry. Uphold company policies, health safety standards, and security protocols (e.g., visitor sign-in, key management). Act as the link between reception staff, management, and other departments. Address day-to-day operational issues quickly and effectively. What can you expect from us? A pleasant, welcoming working environment A small team where each member is valued, and their individual attributes developed and encouraged Training Opportunities for your personal development within the Hotel Group Brand Portfolio At The City Hotel Derry we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality. Interested? Click apply and start your journey with The City Hotel today. Your dream job awaits Situated in a beautiful setting in Derry City with panoramic views of the river Foyle and only steps away from the famous city walls, shops, bars, restaurants. Facilities include 158 bedrooms, extensive conference banqueting facilities for up to 450 guests, a leisure centre with swimming pool, jacuzzi, steam room and gym, Thompsons on the River Restaurant, Coppins Bar and secure car parking. We have over 190 members of staff at the City Hotel Derry, and with that comes a wide variety of different career and employment opportunities ranging from student placements, to full time/part time permanent positions to holiday or seasonal jobs. Whether you are just starting out in your career or have previous skills and experience, regardless of your background, we want to hear from enthusiastic people with a positive can do attitude who want to ensure our guests enjoy their stay at the City Hotel Derry. Its our policy to invest in people and as such we are constantly training and developing our staff to help promote within and increase effectiveness. We have numerous different departments in the hotel, with a wealth of exciting employment opportunities in a number of different disciplines. This includes food beverage; sales marketing; reception; administration; maintenance and housekeeping.