We are seeking an experienced and highly professional Reception Manager to lead the reception function at Annabel’s, our world-renowned private members’ club in Mayfair and part of The Birley Clubs.
Annabel’s at 46 Berkeley Square spans 26,000 square feet and is home to multiple restaurants, bars, private dining rooms, and a cigar salon. Delivering exceptional service to our Members and their guests is at the heart of everything we do, and the Reception team plays a pivotal role in shaping first and last impressions.
As Reception Manager, you will oversee the smooth day-to-day operation of the reception area, ensuring the highest standards of guest care on arrival and departure while leading, developing, and inspiring the team. You will also play a key role in optimising reservations and building relationships within the local luxury network.
Key Responsibilities:
* Lead the reception team to deliver warm, seamless, and attentive service at all times
* Maintain an exceptional level of guest care from arrival through departure
* Build and maintain strong relationships with Members, regular guests, and VIPs
* Promote and develop a loyal customer base, communicating key information to the team
* Handle members feedback professionally, ensuring concerns are resolved promptly
* Oversee effective utilisation of OpenTable to optimise capacity across services
* Ensure accurate data capture, booking procedures, and updates for cancellations and no-shows
* Use reporting tools to support business growth and informed decision-making
* Recruit, train, and develop the Reception and Maître d’ team
* Conduct performance reviews and implement development plans
* Deliver regular on-the-job training to maintain company standards
* Oversee induction of new team members
* Manage rotas effectively in line with payroll budgets
* Maintain impeccable presentation and professionalism across the team
* Coordinate with restaurant management and operations team to optimise members flow
* Oversee cloakroom operations and members assistance
* Maintain a visible presence in front-of-house areas, resolving issues proactively
* Ensure compliance with health & safety, security, and company procedures
* Monitor reception areas for maintenance issues and liaise with relevant teams
About You
* Proven experience in a Reception Manager or senior front-of-house role within a luxury hospitality environment
* Strong leadership skills with experience managing and developing teams
* Excellent knowledge of reservation systems desirable
* Exceptional interpersonal and communication skills
* Highly organised with strong attention to detail
* Professional, polished, and discreet, with a passion for outstanding guest service
* Comfortable working in a fast-paced, high-profile environment
If you are a confident leader with a passion for hospitality and a commitment to delivering world-class service, we would love to hear from you.
Join Annabel’s and play a key role in creating exceptional experiences for our Members and their guests.