Role: 1st Line TechnicianLocation: East CheshireSalary: up to £28,000 DOEWe are currently looking to recruit a 1st Line Technician to join our clients busy service desk in an MSP environment.The successful candidate will be responsible for providing technical assistance to clients face-to-face and via remote networking.Responsibilities:Provide 1st Line IT Support to a variety of industries Occasional on-site supportDiagnose hardware and software issuesWork within SLA’sProvide a high level of supportManage and resolve tickets efficientlySetting up new users’ accounts and profiles and dealing with password issuesProvide or update documentation to help with processesPrioritising and managing many open cases at one timeTechnical and personal requirements:Office 365 AdministrationKnowledge of basic networking inc protocolsAntivirus / Security platformsWindows Operating Systems and Server supportVirtualisation – Citrix, VMWare or Hyper-VExcellent diagnostic and problem solving skillsGood communication skillsAbility to work well in a teamAbility to provide step-by-step technical help and adviceBenefits:Company van providedFuel card / mileage coveredFree parking on site28 days annual leaveCollaborative team environmentGreat pension schemeIf this role is of interest to you, please apply for immediate consideration and interview.Keywords: IT Support Engineer, IT Technician, Computer Technician, IT Support Analyst, 1st line, Service Desk Analyst