Job Title: Hotel Receptionist
Location: Solihull
Salary: £25,000 - £26,000 per annum
Contract: Full-time, 40 hours per week, weekend work required (flexibility required)
About the Role:
We are seeking a professional and personable Hotel Receptionist to join a friendly team in Solihull. As the first point of contact for guests, you will play a key role in ensuring a warm welcome and delivering exceptional service throughout their stay. This is a varied role where flexibility, attention to detail, and a “can-do” attitude are essential.
Key Responsibilities:
1. Provide a friendly and professional welcome to all guests, in person and over the phone.
2. Manage check-in and check-out procedures efficiently and accurately.
3. Handle guest enquiries, bookings, and reservations via phone, email, and in person.
4. Maintain accurate records and use hotel booking systems confidently.
5. Demonstrate excellent telephone etiquette and communication skills at all times.
6. Assist with administrative duties and other hotel operations when required.
7. Work collaboratively with other departments to ensure the smooth running of the hotel.
8. Uphold high standards of presentation and service in line with the hotel’s values.
Key Requirements:
9. Previous experience in a customer-facing or receptionist role (preferred but not essential).
10. Strong IT proficiency and confidence in using booking/reservation systems.
11. Excellent telephone manner and communication skills.
12. Flexible approach to working hours, including evenings and weekends as required.
13. Ability to adapt and support other areas of the hotel when needed.
14. A positive, professional, and guest-focused attitude.
If you feel you have the experience and passion for this role please click ‘APPLY’ with your up to date CV or email your CV to .