Salary: £35,000 - 42,000 per year Requirements: Proven experience as a Level 2 IT Support Engineer / 2nd Line Engineer within an MSP Confident handling escalations and more complex technical issues Strong experience with ticketing systems, SLAs, and prioritisation Solid Microsoft 365 stack (Azure AD / Entra ID, Intune, Exchange Online) Strong knowledge of Windows, macOS, and networking fundamentals Experience with Ubiquiti UniFi (desirable) Strong troubleshooting and analytical skills Confident, professional communicator with customers (technical & non-technical) A cyber security-first mindset Full UK driving licence Responsibilities: Owning and resolving issues / escalated service desk tickets Diagnosing and troubleshooting a wide variety of technical issues Visiting client sites for installations, upgrades, and advanced fault-finding Working directly with customers in their homes and businesses Managing and supporting Microsoft 365 environments (Azure AD, Intune, security, licensing) Supporting Windows and macOS environments Installing, configuring, and troubleshooting networks (routers, switches, WiFi, VPNs) Deploying and supporting Ubiquiti UniFi solutions Carrying out proactive MSP tasks (patching, monitoring, maintenance via RMM tools) Working to and managing SLAs, ticket quality, and prioritisation Maintaining documentation and contributing to service improvement Applying a security-first mindset aligned to Cyber Essentials standards Technologies: Azure Support macOS Microsoft 365 Security Windows Office 365 Cloud More: We are an evolving MSP in the South West seeking a confident individual who understands how a good MSP should operate. This role offers a blend of 2nd line support, field engineering, and direct client interaction across business and residential customers. We offer a company van or mileage reimbursement, 29 days of holiday (including bank holidays), a pension scheme, and a genuinely varied role. Our small, experienced, and supportive team values your input and provides training and certification support, ensuring you are equipped with modern MSP tools and security practices. last updated 17 week of 2026