Description
1. Responsible for booking Hotel Activities, Spa and Restaurant reservations via phone, email requests, and guest in-house requests.
2. Responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone.
3. Due to the central core nature of this position, the Core Agent also acts as the friendly and courteous voice of the operator.
4. Oversees the entire sequence of service ensuring guest hotel activities, spa appointments and restaurant reservations, are correctly processed and carried out within the stated delivery time according to Four Seasons Standards.
5. Offer professional and friendly service while multitasking, problem-solving, and ensuring all of the guest's needs are met.
6. Be a willing team player, comfortable with computer systems as well as communicating over the telephone.
7. Maintain the excellent personal presentation and interpersonal skills and will maintain a clear and pleasant voice along with a positive attitude
8. Communicate with all departments as needed over multiple platforms including Teams, HotSOS, phone, email and in-person to ensure all specific requests and demands are met quickly and accurately.
9. Communicate with guests on multiple platforms, including FS Messenger, phone, email and in-person.
10. Handle hotel emergency procedures and situations with maturity and professionalism.
11. Perform tasks and projects as delegated by the Core Assistant Managers, Core Manager, or Hotel/General Manager.
12. Conduct self in a professional manner at all times. Adhere to the established standard of conduct and house rules, fire regulations, and department procedures and policies.
13. Report to shift on time. Aware of schedule at all times and if unable to attend work, notify the Supervisor or Duty Manager in adequate time and according to policy.
14. Ensure communication and follow-up on any problems, guest requests, special requirements, etc.
What we offer:
15. Excellent Training & Career development opportunities.
16. Annual Incentive Bonus scheme.
17. Hotel Service Charge.
18. Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service.
19. Free meals at Henry's while on duty including fruits, coffee/tea available throughout the day.
20. Shuttle bus service from the hotel between Fleet & Church Crookham.
21. Holiday entitlement increases with years of service up to 33 days off.
22. Bupa dental plan available after 6 months of service.
23. Opportunities to build a successful career with global potential!!
24. Free uniform dry cleaning available.
25. Annual themed employee party and many social, charitable & sporting events throughout the year.
26. Access to Wagestream - salary advance benefit.
27. Employee recognition programmes.