Head of Operations - Media
Competitive salary plus bonus
Central London location
An exciting opportunity has arisen to join a leading global media organisation as Head of Operations. This senior role will play a pivotal part in shaping and delivering operational excellence across the business. The successful candidate will be responsible for leading large teams, driving performance improvements, strengthening supplier partnerships, and ensuring the seamless delivery of client commitments and SLAs.
What you’ll be doing:
* Provide strategic direction and operational leadership, ensuring best-in-class planning and execution.
* Act as a trusted partner to the Executive Team, offering insight into operational performance and advising on future planning.
* Work closely with Client Services to anticipate needs, resolve issues swiftly, and deliver exceptional client outcomes.
* Oversee operational budgets, financial planning, forecasting, and alignment of KPIs/SLAs to business goals.
* Lead Data Operations, ensuring high-quality, timely delivery of client data – a critical part of the company’s service model.
* Build and maintain strong supplier relationships, negotiating contracts and managing performance against clear KPIs and SLAs.
* Collaborate with global product and support teams to enhance technology and service efficiency.
To be considered:
* Proven experience in senior operational leadership roles, ideally spanning both office and field-based teams where agility and performance are essential.
* Strong background in data operations and data quality management, with experience leading teams delivering against tight deadlines and 24/7 requirements.
* A motivational leader capable of inspiring and developing large, diverse teams across the UK, with a focus on driving performance, productivity, and positive change.
* Someone who champions Continuous Improvement, encourages innovation, and embraces new ways of working.
* Commercially astute, with an understanding of audience measurement within broadcasting, TV, or video streaming, and the ability to anticipate industry trends. - desireable
* A collaborative leader with exceptional communication and relationship-building skills, fostering trust and teamwork both internally and externally.
* Results-driven, decisive, and accountable – able to set ambitious goals and deliver them.
This is a fantastic opportunity for an experienced operations leader to make a significant impact within a dynamic, fast-paced global brand.
Please note if you haven't heard from us within 7 working days its likely you have been unsuccessful this time around. Please keep an eye on our website for future vacancies www.careermovesgroup.co.uk