European Time Critical Logistics Coordinator (Based in Redditch)
Hours of work: Monday – Thursday (09.30 – 6.00) and Fridays either 08:30-17:00 or 09:00-17:30 depending on preference. Additional shifts available on a weekend for optional overtime
Permanent, full-time position
Salary - Up to £36,000 per annum
Our client, a successful International 3rd Party Logistics organisation are looking for a experienced European Time Critical Logistics Coordinator to join their growing team. The successful candidate will take have experience in EU Transport (Time-Critical preferred) and a passion for exceptional customer service within the transport forwarding industry.
Your duties will include:
* Managing customer enquiries/orders by phone and email and loading them onto the system
* Booking and tracking shipments
* Quoting shipments for EU and UK transport
* Offering multiple solutions
* Dealing with line stoppage situations
* Offering airfreight solutions
* Sourcing and communicating with suppliers required for transport
* Responding to customer enquiries, providing quotations and keeping them updated as to the progress of jobs
* Closing out job files by obtaining POD and any other required information (Purchase orders, SPTR references etc) and scanning documents onto the system
* Reviewing routes and suppliers to ensure transport is planned cost effectively and to maximise profitability
* Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively
* Ensuring jobs are completed on the system and checked prior to invoicing
* Ensuring paperwork is filed accurately and in a timely manner
* Managing priorities to achieve desired results and deadlines
* Liaising with Operations, Accounts and Warehouse
* Effective escalation of issues relating to customer/System requirements
* Maintenance of system data and its integrity Issue
* Managing and monitoring KPIs
* Ensuring all support tasks are undertaken and completed in a timely and accurate manner
The successful candidate will have the following experience & personal competencies:
* Must be computer literate including MS Office, email, spreadsheets and databases
* Good level of numeracy and literacy
* CPC (an advantage but not essential)
* Must be able to deal with time sensitive shipments inclusive of potential line stoppages
* Sound knowledge of the Transport and Freight forwarding industry
* Account management and development
* Good communication skills
* KPI management
* Experience in a similar environment in required, preferably working with OEMs and tier 1 suppliers
* Experience in a fast-paced environment is essential
* European planning experience is essential
The successful candidate must always be in full control and be able to communicate at the highest level, have a can-do attitude and take pride in the job, with transport / logistic experience. This role is working within a team and collaboration is key.
Company benefits including 25 days holiday plus bank holidays with option to purchase up to an additional 5 days
If you're an experienced European Transport professional, who can be a flexible team player, looking to take the next step in your career then please apply with a copy of your CV. We'd love to hear from you