Role Title: Inbound Consultant
Reporting To: Sales Manager
Department: Supply Chain
Responsible For:
Unprocessed Material Sourcing (waste wood or other materials as appropriate)
Why Work With Us
We are an equal opportunities employer and do not discriminate. We aim to attract the best talent to support our commitment to a truly diverse workforce where everyone is valued and respected for who they are and the talent they bring.
We use anonymous screening during our recruitment process so identifiable candidate data is hidden from those making hiring decisions. We check our language and imagery to ensure we speak to everyone and reflect the communities we live in.
We are committed to agile working, supported by our flexible working policy. Balancing work and home life is important to us, so we recruit with an open mind – it’s all about your talent.
Our People
Our people are resilient self-starters who share a desire to succeed. They are trusted to deliver and are comfortable working in a changeable environment where opportunities to learn, develop, and grow careers are encouraged.
Working as part of a high-performing team, we look for people who can identify opportunities to improve the way things are done and who have the initiative to put great ideas into practice.
Our culture is:
* Open and honest
* Agile and flexible
* Solution-focused
* Collaborative and accountable
We take pride in delivering our best every day while supporting colleagues and customers. We focus on continuous improvement and working together to achieve results.
Job Purpose
* To work as part of an inspiring and fast-paced team, supporting internal departments while developing and maintaining professional relationships with external customers to help deliver national sales targets and meet supply chain demand.
* The role requires adherence to compliance requirements and established ways of working, ensuring systems are kept fully up to date and identifying opportunities for improvements where appropriate.
* Personal development is actively encouraged, and the successful candidate should demonstrate a strong desire to develop both knowledge and skills.
* This is a hybrid role requiring office attendance three days per week, with two days working from home. This arrangement is subject to change and may increase to four days in the office depending on business needs.
Key Responsibilities
Sales and Supply Chain Support
* Support the achievement of national sales targets and supply chain demand
* Provide relevant quotations and seek new business opportunities
* Research and develop new business opportunities to grow the supply chain
* Develop and maintain a strong prospect pipeline
Supplier and Logistics Coordination
* Assist in coordinating and planning daily material movements in collaboration with internal departments including transport and site operations
* Liaise with internal and external hauliers to obtain competitive quotes and book loads for material movements
* Oversee and manage supply chain activities for relevant operational sites
Customer Relationship Management
* Provide customer support and maintain strong customer relationships
* Respond to customer enquiries efficiently and in a timely manner
* Manage incoming sales calls and provide cover during lunch breaks, holidays, and sickness where required
Administration and Compliance
* Obtain necessary compliance documentation and proof of delivery from suppliers
* Manage and update ticketing systems to ensure records remain accurate and compliant
* Ensure all outstanding tickets are checked and resolved on a weekly basis
* Maintain internal documentation, databases, SharePoint systems, and processes
* Provide administration support as directed by the line manager or wider senior leadership team
* Liaise with the Finance department where required
Market Intelligence
* Monitor relevant market activity and share insights with the line manager and senior leadership team
Skills, Knowledge & Expertise
Essential
* Office sales and/or administrative experience
* Professional and confident manner
* Excellent communication skills
* Strong organisational skills
* Good customer service skills
* Ability to work both independently and as part of a team
* Ability to remain calm under pressure
* Ability to manage multiple priorities
* Strong attention to detail
Desirable
* Experience within the energy, waste, forestry, agriculture, or waste wood sectors
* Awareness of environmental legislation and compliance requirements
Development and Support
You will be supported by an experienced team and provided with opportunities to develop your skills and career.
Training opportunities may include:
* Internal training programmes
* Mentoring and coaching
* Apprenticeships
* External training and development
A mobile learning management system is available to allow training to be accessed at a time and place that suits you. Compliance training will also be required to ensure safe and legal operations.
Additional Information
Working Hours:
40 hours per week, Monday to Friday.
Working hours to be agreed with the line manager.
Working Arrangement:
Hybrid working with a minimum of three days in the office (subject to change) and two days working from home (subject to change).
Notice Period:
One calendar month.