Company description:
At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide.
We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace and are one of the top 3 companies in our industry and globally leading in smart and secure access solutions.
In the UK, we offer and training opportunities, as well career progression and support over 550 employees in the field as well as within our 14 different office locations.
Job description:
Looking for a role in Customer Support?
Join a global leader where your skills make an impact. At dormakaba, youll be part of a team that keeps businesses moving, solving customer challenges and delivering exceptional customer experiences every day.
A job that matters: Your Tasks
Our customer service team in Tiverton is looking for an additional member of staff to join our small and collaborative team.
The job has lots of variety and every day is different. You will be liaising with customers within a targeted response time to resolve their issues with their dormakaba systems. This means providing advice and support from within the office to include telephone advice as well as direct remote connection and intervention (you will be trained to do this). Lastly you will ensure all calls/issues received are logged and updated accurately on our logging system (Techscape) so we have a record of what happened and what actions were taken.
We need someone who is not just personable and can work to find the best solutions, but they take ownership of a problems resolution, even when it is escalated to the technical level, and can ensure the customer is looked after and kept up to date as we progress with the solution.
This will be a fast-paced role where you will help a wide range of customers get the most out of our products, specifically Lodging & Access Workforce Management solutions. Please be aware that once trained there will be a requirement to enter into an on call rota with the other team members.
An experience that matters: Your Skills
We are looking for individuals with customer service experience in any of the following:
Customer Services
Retail
Call or contact centre (inbound)
Or any customer centric role where you would use your skills to determine the customers issues and resolve problems
Full training will be given to the successful candidate although we expect excellent communication skills, both written and verbal, commitment and the ability to learn and develop new skills.
A workplace that matters: Our offering
We care for our employees and so as well as an attractive salary offering, we also provide the following benefits:
25 Days Annual Leave + Bank Holidays
Holiday Purchase Scheme
SMART Pension Scheme (Enhanced Company Contributions)
Private Healthcare inc Digital GP Service
Healthshield Programme
Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
Life Assurance
Access to LinkedIn Learning
Employee Discounts Available
At dormakaba we believe in the success of diverse teams and in providing equal opportunities for our employees. We value the uniqueness of each of our colleagues and strive to create a culture where everyone can be their authentic selves.
Interested? Apply online using the link provided
We look forward to hearing from you
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