Up to £70,000 (£80,000 OTE) + Shares + Benefits + Hybrid Working (2 days per week in Farringdon)
E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. We're on a mission to change that.
We help brands by democratising best-in-class operations: scaling faster while delivering a five-star customer experience.
We've built a tech-driven logistics platform powering
500+ brands
— from fast-growing DTC players to global names. With
110+ employees
across
Paris, Madrid, and London
, our proprietary
WMS (Warehouse Management System)
and a network of
7 warehouses across Europe
, we're solving logistics challenges that others haven't dared to tackle — making fulfillment
faster, smarter, and greener
.
Backed by
$20+M in funding
and trusted by the next generation of e-commerce leaders, we're scaling rapidly — from
10 million orders in 2024
toward ambitious enterprise expansion. The journey ahead is bold, and we're looking for the right partner to help us lead the way.
About the role
As an Account Manager, you will be responsible for retaining and building key accounts, the most promising UK D2C brands, and play a central role in their success.
Build a genuine, long-term partnership
* Build and maintain strong relationships with merchants in your portfolio
* Support the various stakeholders in their day-to-day use of our service
* Be a trusted advisor and a business advocate for our merchants
Grow hand-in-hand
* Contribute to our merchants' strategic development and identify metrics that drive growth
* Manage and deliver against complex goals where strategy is not defined. Make tradeoffs between short-term customer needs and longer-term company investment
* Identify new opportunities and upsell
Champion customer excellence
* Study positive and negative merchants' feedback trends. Establish improvement plans and manage expectations
* Use customer feedback and market trends to contribute to the development of new features and improve merchants' experience with us
* Identify and optimise internal improvements that can benefit a large set of customers (e.g. driving efficiencies through tools and processes).
Requirements
* min 2+ years
of experience in an Account Management, Customer Success or Operations Management position
* Experience in logistics or operations
* Hustling multi-tasker and thrive in a fast-paced environment
* Not afraid of operational day-to-day
* Problem-solver
* Excellent interpersonal skills
Why join us
* Founders-led company
with an innovative, caring culture.
* Fast-growing scale-up:
Join a well-funded, early-stage company where your work will have immediate and visible results.
* International environment:
Work across Paris, Madrid, London, and our European warehouse network.