Overview
Join us at MSite by Infobric. We’re a growing team helping to make the UK’s third largest industry, construction, a safer place for its 3 million+ workers. If you embrace challenge and strive to bring your best self to work every day, you’ll fit right in at MSite. We are looking for a Support Analyst to join our team at MSite by Infobric. You will play a key role in ensuring the smooth running of our IT systems by acting as a key point of contact for IT support.
What You Will Do
* Act as a key point of contact for IT support, logging and prioritising requests effectively.
* Provide hands-on technical support and collaboration in the Liverpool office, resolving issues directly with colleagues.
* Deliver remote support when working from home or assisting colleagues across Scandinavia (Sweden and Norway).
* Troubleshoot and resolve issues across a broad range of technologies, including PCs, Macs, mobile devices, cloud services, and enterprise applications.
* Support both office-based and remote staff, ensuring a consistent and reliable IT experience.
* Deploy, configure, and manage client devices and peripherals, maintaining accurate records of assets and stock.
* Assist with Azure (Entra) Active Directory administration, including account creation, password resets, MFA and access management through conditional access policies.
* Provide support and administration for Microsoft 365 services including Outlook, Teams, and SharePoint.
* Support and develop skills in Intune endpoint management, progressing towards ownership of device enrolment, configuration, compliance, and lifecycle management.
* Contribute to IT projects by providing technical input, supporting deployments, and ensuring smooth rollouts of new technologies.
* Share knowledge with colleagues, offering guidance and informal training to help build IT capability across the business.
* Maintain a positive, customer-focused approach, ensuring users feel supported and valued even in high-pressure situations.
Who You Are
* Educated to BTEC / A-Level (ideally with an IT-related subject), but more important is a genuine passion for technology and a strong interest in building an IT career.
* Evidence of technical understanding gained through professional training, certification, personal projects, or practical experience.
* Prior IT support experience is desirable but not essential — more important is the ability to demonstrate problem-solving capability and a commitment to professional development.
* Familiarity with Intune endpoint management — you don’t need to be an expert yet, but you should demonstrate awareness and be motivated to develop your skills, with the ambition to become highly proficient or even a subject matter expert over time.
What’s in It for You?
* Be part of a team creating impact in one of the world's largest industries
* Opportunity to grow and develop in a fast-growing tech company that has begun its international expansion
* Supportive colleagues and a dynamic and innovative work environment
* Flexible working model - you belong to our Liverpool offices where you spend most of your time, but if you need to work remotely, there is the option
* Company events, after works, and our Swedish tradition "Friday Fika". We enjoy having a good time together!
* Great benefits package - we'll take care of you!
How To Apply
Click the Apply Now! button to send us your CV.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Software Development
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