Purpose:
• understand the client's range of product(s) and author aftermarket technical content
for:
- operator's information and instructions,
- repair procedures,
- service and maintenance procedures,
- product specifications,
- electrical wiring and component information.
• understand and work with the departmental processes for the creation of
documentation, and support both the off-site full-time Technical Author and on-site
Publications team in:
- task management,
- artwork creation,
- composition,
- quality assurance and approval processes,
- creation of the 'master' English content being mindful of technical translations and
localisation (not including the actual language translation).
Main Duties & Responsibilities:
• research, structure, author, and re-author content for multi-lingual end-user technical
documentation,
• liaise with the client to fully understand their publications requirements,
• work alongside, coordinate, and support the Technical Publications team with the
creation and ongoing maintenance of aftermarket support literature,
• instruct the Technical Publications team in the required authored content and
supporting illustrations,
• proof-check and maintain documentation quality,
• maintain the technical glossary of terms,
• attend on-site engineering/project meetings as and when required,
• visit the client's production facilities to collate necessary source information
Knowledge, Skills, Qualifications and Experience:
• good communication skills, verbal and written, as well as task management and
reporting skills,
• must possess the ability to write clear and concise technical prose and communicate
information effectively,
• previous experience and knowledge of a topic-based content management system,
including the creation and formatting of content elements, topics, and formatting,
• ability to prioritise own workload to meet deadlines and targets,
• excellent interpersonal skills with an ability to form effective working relationships
with both internal and external partners,
• aptitude for information/data gathering,
• possess a good understanding of engineering principles and processes,
• ability to read, and interpret engineering drawings, electrical circuit drawings,
product specifications and industry standards
Qualifications
• technical professional education or qualification (Degree/HNC, or equivalent) or have
proven suitable time-served experience (as appropriate).
Experience
• professional experience in technical writing (particularly automotive manuals).
Key Competencies
• achievement and drive,
• building relationship,
• interpersonal/influencing,
• decision making and judgment,
• customer focused,
• teamwork,
• flexible,
• cross-functional working.
In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.
Your package will include:
* Competitive Salary
* Pension scheme with up to 6% employer matched contributions
* Life assurance
* 25 days holiday + 8 statutory bank holidays
* Holiday buy-back scheme (5 additional days available)
* Salary sacrifice car scheme - A cost-effective way to purchase a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).
* Established hybrid working structure
* Enhanced maternity and paternity leave
* Employee Assistance Programme supporting wellness with immediate access for you and your family to:
1. Virtual GP consultations and second opinions
2. Mental health support and counselling
3. Online physiotherapy
4. Access to CONNECTPlus long-term health condition support
5. Wellbeing and healthy living support
* Cycle to work scheme
* Professional Membership and Study Sponsorship
* Quarterly employee recognition awards
* Employee referral scheme with financial reward
* Benefits hub with employee retail discounts
* Discounted eye test vouchers
At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.
If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.
TVS have signed the Armed Forces covenant and are a forces friendly employer