Overview
St Martins Lane Hotel is seeking a Front Desk Agent to greet guests with warmth, handle requests with flair, and ensure every stay is seamless, stylish, and sincerely personal.
The opportunity is with Morgans Originals, a brand of unique lifestyle hotels. The role focuses on the first impression and lasting memory guests have of the hotel.
What You’ll Be Doing
* Welcome guests with genuine hospitality and a polished presence.
* Manage check-ins, check-outs, and reservations with efficiency and care.
* Handle guest queries, requests, and feedback with confidence and empathy.
* Collaborate with housekeeping, concierge, and F&B to ensure smooth service.
* Maintain accurate records and uphold brand standards at every touchpoint.
Benefits
* Employee discounts on bedroom rates across our Best Western hotel portfolio.
* Shopping discounts across groceries, fashion, travel, utilities, days out, and holidays.
* Eye care; free legal & money advice; counseling sessions.
* Hospital & death benefit plans; cycle to work scheme; wellbeing tips and support, including fitness videos and breathing exercises.
* 24/7 advice and support line; team reward & recognition; free meals on duty.
Ideal Candidate
* Previous experience in a front office or guest-facing role, ideally in a luxury or lifestyle hotel.
* A guest-first mindset and a calm, confident approach to problem-solving.
* Excellent communication, multitasking, and organisational skills.
* A polished appearance and a warm, professional demeanor.
* Flexibility to work shifts, weekends, and holidays.
Hotel
St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a bold, distinctive experience.
About Us
LGH Hotels Management is growing a portfolio of 42 hotels across the UK, including brands such as Crowne Plaza, Holiday Inn, and Best Western. We seek ambitious hospitality professionals to join our team and contribute to shaping the future of the UK hospitality industry.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Hospitality
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