We are seeking a Customer Service Specialist to join our digital customer service team. This is an exciting opportunity to work in a fast-paced contact centre environment, providing exceptional customer experiences and resolving complex issues.
As a Customer Service Specialist, you will have the chance to develop your skills and knowledge through comprehensive training and ongoing development programs. You will also benefit from a competitive salary and benefits package, including flexible working arrangements and access to on-site facilities.
The ideal candidate will have strong communication and interpersonal skills, with the ability to remain calm under pressure and provide excellent customer service. Experience in a customer-facing role is essential, as well as a positive attitude and willingness to learn and grow.
Key responsibilities of the role include:
* Providing exceptional customer service via inbound calls, emails, and other channels
* Resolving customer complaints and concerns in a timely and professional manner
* Working collaboratively with colleagues to achieve team goals and objectives
* Developing and implementing effective solutions to improve customer satisfaction and loyalty
What we offer:
* A competitive salary and benefits package
* Flexible working arrangements, including hybrid working models
* Access to on-site facilities, including pool tables and free parking
* Ongoing development opportunities, including training and mentoring programs
* A supportive and collaborative team environment
What you need to succeed:
* Strong communication and interpersonal skills
* Ability to remain calm under pressure and provide excellent customer service
* Experience in a customer-facing role
* Positive attitude and willingness to learn and grow
Apply now to take the first step towards an exciting career as a Customer Service Specialist!