Job title: Welfare Team Leader (Fixed Term Contract) Department: Contingency Operations Reporting to: Site Manager Location: Crowborough Contract type: Fixed Term Contract 12 months Hours of work: 48 hours per week including nights and weekends on a 3-week shift pattern Salary: £46,800.00 per annum The Team Leader is responsible for all elements of welfare, safeguarding and Administration for a large cohort of Service Users. Adhering to the details of the Standard Operating Procedures, the Team Leader responds to matters as they arise and oversees intervention from internal and external stakeholders. With responsibility for the welfare team of employees and subcontractors, the Team Leader manages the duty roster and ensures the team are performing their duties correctly. 1. Procedures Supporting the Service User (SU) · Manage a caseload of Service Users on the site. · Signpost as necessary to the medical centre, support agencies, etc · Conduct regular visits to accommodation, and report any incidents, SU issues, absconders, across the site. · Ensure SUs are Moved On no later than the last date of payments to CRH. · Arrange any initial transport of SUs to their accommodation or any relocation as required. · Ensure that the welfare, health, and safety of SUs are maintained at all times. · Complete regular welfare checks of every SUs. Managing the site infrastructure · Manage the working arrangements and roster for the welfare support team. · Work closely with internal and external stakeholders to arrange interventions. · Effect appropriate maintenance of the site’s accommodation and communal areas. · Conduct monthly inspections and report defects · Ensure all items within property are replaced /repaired as required in line with inventory procedure · Make recommendations to the site manager regarding any relocations of SUs and termination of properties to provide more efficient use of portfolio/void management · Ensure the properties are maintained according to Health and Safety guidelines and company procedures · Ensure stores are maintained in line with purchasing procedure 2. Connect and Collaborate · Work closely with your line manager and team members · Collaborate with others, attending meetings as required · Supporting team members and provide on-the-job training · Provide cover for other staff as agreed by line manager · Lead the site welfare team members on duty each shift, ensuring that they are performing their duties correctly. · Helping/providing cover for other team members as required · Attending team and other staff meetings · 24-hour availability during any significant emergency 3. Responsive · Keep up to date with all written and verbal communications (i.e., emails/messages/calls) · Ensure all records are maintained and kept up to date according to company policies and procedures · Ensure appropriate property certification documentation is produced and recorded · Liaise closely with SU’s, line manager, team members and other staff · Assist in the local stakeholder involvement process by attending meetings as required · Liaise with local support agencies to ensure relationships are maintained 4. Talented · Monitor own work levels, progress and development in the role · Undertake all core learning and development programmes as required · Undertake relevant learning according to agreed Personal Development Plan 5. Trusted · All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not under any conditions disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement. 6. Agile and Diverse · Any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project 7. Professional · Maintain a good understanding of the legislation of the contract 25 days annual leave plus national bank holidays Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships) Life Cover (2 x basic salary) 6-month probation period Employer pension contribution (4% employer, 4% employee) Laptop/Phone/other equipment if required as part of job role Referral Scheme Diversity Statement Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Modern Slavery Statement Clearsprings Groups conduct robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will. Safeguarding Statement Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment. All successful applicants will be required to undertake a satisfactory DBS check in line with their job role. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. We reserve the right to close the advert early if there is a higher level of interest that expected.