Overview
Join to apply for the Customer Support Co-ordinator role at NHBC in Milton Keynes, United Kingdom.
Job role: Customer Support Co-ordinator. Salary: £26,500 – £27,500 + 6% performance bonus. Working location: Milton Keynes (Hybrid role). Employment type: Full time, Permanent. Closing Date: 11th September. Working hours: Monday – Friday 9am – 5pm. During training there will be a requirement to be in the office 5 days a week; later the role reduces to 3 days a week in the Milton Keynes office with the option to work from home the other 2 days.
What you’ll be doing
* Handling a variety of customer queries via phone, email and online systems
* Supporting builders and developers with the site registration process
* Managing notifications, amendments and documentation for building control
* Helping keep internal systems accurate and up to date
* Approving requests within your limits and supporting with invoice tasks
* Working as part of a flexible team, stepping in where needed
* Making a real difference to the customer experience
What we’re looking for
* Great customer service and admin skills
* Comfortable working across email, phone and online systems
* Strong attention to detail and ability to stay organised
* Someone who thrives in a busy environment and enjoys solving problems
* Experience using Microsoft Office (Word, Excel, Outlook)
* A positive, team-first attitude with a willingness to learn
* While not essential, experience in the building or insurance sector would be an advantage
What we offer
Our benefits package includes:
* 27 days annual leave + bank holidays
* Holiday purchase scheme
* Enhanced pension scheme (up to 10.5%)
* Life assurance
* Subsidised private medical insurance
* Employee discounts platform
* Two days volunteer leave
* Enhanced maternity, paternity, adoption leave and pay for all new parents
* Many more benefits
Who we are / Why you should join us
At NHBC, we pride ourselves on being truly unique. We are recognised as the market leader for new home warranties and insurance, with a range of services and scale that supports our purpose: to raise the standards of house building and protect homeowners. We are a modern, family-friendly employer undergoing rapid growth, embracing technology, data and new ways of working. We offer thorough training, continuous development and opportunities for personal and professional growth, including access to recognised qualifications and professional memberships. We support flexible working and are open to discussing arrangements that help employees balance work and life.
Our inclusive culture
We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We are committed to fairness, dignity and respect, free from discrimination. Our networks support colleagues and allies with safe spaces for open conversations and idea-sharing.
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