Naturalmat has been hand‑making organic beds & mattresses at our workshop on the banks of the River Exe in Devon since 1999. We buy all of our raw materials directly from the source, manufacture everything ourselves, and sell straight to customers through our showrooms and website. This level of control allows us to offer the best possible product and experience.
Sustainability is at our core. We use natural, organic materials from renewable sources, pioneered sustainable packaging, installed solar panels, and were awarded a Queen’s Award for Sustainable Development in 2020. In 2023 we became the first B Corp‑certified bed & mattress company in the UK.
We have opened a new head office, workshop & showroom in Topsham and are growing fast, with showrooms in London, Devon, Knutsford and the Cotswolds. We are now looking for an enthusiastic, creative individual to run the new Dorking showroom next to Majestic Wine.
About the role
The Showroom Consultant will ensure every customer receives impeccable service. The team manages in‑store sales and customer service, handling online enquiries and phone calls from the store.
Responsibilities
* Deliver a top‑notch experience to customers in the store, by phone and email.
* Develop deep product knowledge across beds, mattresses, bedding and nursery items.
* Drive local sales and brand awareness, including running in‑store events.
* Maintain consistently high standards of product presentation.
* Process customer estimates, orders and sales accurately.
* Build strong relationships with the head office team and other showrooms.
* Act as a Naturalmat ambassador at all times.
About you
* Retail experience.
* Enjoy interacting with customers face‑to‑face.
* Experience in furniture retail or luxury sales is a plus but not required.
* Interest in interiors, furniture & sustainability.
* Collaborative, hardworking and reliable.
Details
* Full‑time and part‑time roles available.
* Based at our showroom in Dorking, opening November 2025.
* Discretionary company bonus twice a year.
* Additional holiday the longer you’re with Naturalmat.
* Weekends and bank holidays required.
* Training provided at our head office in Devon before opening.
* Cycle‑to‑work scheme.
* Free Naturalmat mattress after first year.
* Monthly fruit & veg box from Riverford Organic.
* Access to PerkBox, Employee Assistance Programme.
Your CV and a brief introduction can be sent to rebecca@naturalmat.co.uk.
We are committed to building diverse and inclusive teams and celebrate difference. Everyone is welcome at Naturalmat.
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