Our Client is seeking an experienced and highly motivated Head of Freehold Property Management / Senior Property Manager to lead the strategic and operational management of their residential freehold portfolio. This is a senior leadership role responsible for overseeing asset performance, statutory compliance, financial management, and the delivery of exceptional customer service across a portfolio of residential buildings. The role also involves leading and developing a team of property professionals while ensuring best-in-class property management practices.
Responsibilities
* Lead and manage the strategy, operations, and performance of the freehold property portfolio.
* Deliver a high‑quality property management service to clients, leaseholders, and stakeholders.
* Manage and develop a team of Property Managers and Administrators, driving a high‑performance culture aligned with company KPIs and service standards.
* Oversee service charge budgets, financial planning, contractor management, and cost control.
* Ensure full compliance with statutory regulations, health & safety requirements, and industry best practices.
* Act as the senior point of contact for clients, residents, contractors, surveyors, and regulatory bodies.
* Lead on major works projects and Section 20 consultations across the portfolio.
* Conduct regular site inspections, manage service contracts, and ensure preventative maintenance programmes are in place.
* Provide clear reporting and strategic insight to senior leadership and the parent company.
Qualifications
* TPI / IRPM qualified (or equivalent) property professional.
* Proven experience managing residential block portfolios and freehold assets.
* Strong leadership experience with the ability to inspire, coach, and develop teams.
* Strategic thinker with a hands‑on, solutions‑focused approach.
* Excellent stakeholder management and communication skills.
* Strong knowledge of service charge budgeting, major works, and property legislation.
* High levels of professionalism, integrity, and customer focus.
Benefits
* Opportunity to lead a premium residential portfolio.
* A collaborative and supportive working environment.
* Career development and professional growth opportunities.
* Competitive salary and benefits package.
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