Customer service supervisor

Customer Service Supervisor - Customer Service Team Leader - Part time Our client is a leading manufacturing business based in Alfreton. Due to job share, our client is now looking to recruit a Customer Service Team Leader to join their team on a part time basis. This role is 3 days a week - office based. * Provide day-to-day management, motivation, and guidance to the Customer Service Team, promoting a culture of continuous improvement. * Act as the key link between customers and internal departments, including Sales, Credit Control, Logistics, and Product Scheduling. * Oversee the timely, accurate, and efficient processing of customer orders while maintaining the live order book. * Monitor customer deliveries to prevent issues and ensure prompt resolution of all customer enquiries. * Manage customer complaints, product returns, credit notes, and invoice queries efficiently and professionally. * Lead and support major improvement projects under the direction of the Customer Support Manager to enhance processes and service delivery. * Maintain and update departmental process and procedure manuals. * Contribute proactively to team meetings, objectives, training, and organisational projects. Our client is seeking: * A highly motivated, confident self-starter with a positive, outgoing attitude. * Previous experience in leading a team within a customer service environment. * Strong leadersh...