Account Manager (French-speaking)
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About Whatnot
Whatnot is the largest live shopping platform in North America and Europe, blending community, shopping, and entertainment. As a fast‑growing marketplace, we enable creators and sellers to turn their passions into business, driving new commerce experiences.
Role
Our Account Management team drives business growth and fosters deep relationships with sellers on Whatnot. You will build strategies to drive growth and innovation for partners, collaborating with cross‑functional teams and advocating for sellers’ needs.
* Develop and nurture strong seller relationships through a consultative approach, understanding their growth opportunities, marketing, and executive coaching needs.
* Grow seller business with clear, data‑driven POVs and recommendations aligned with overall company goals.
* Manage a targeted book of business and develop a strategy for both short‑ and long‑term sustained success, driving quarterly business growth and product adoption.
* Partner with cross‑functional teams across the organization to share insights and learnings from sellers, advocating for their needs and articulating business and revenue impact.
* Perform project management on initiatives across multiple stakeholders, driving projects to successful outcomes.
You
* 5+ years of experience in sales and/or account management, specifically with top business partners, streamers, or creators.
* Fluent in French & English (written & spoken), with a deep understanding of French cultural and community dynamics.
* Specific knowledge of Salesforce, AirTable, Sigma, and similar tools for expert account management.
* Strong project management, organization, and stakeholder engagement skills, enabling multitasking and execution of multiple projects in parallel.
* Experience in planning and leading strategic initiatives in close partnership with cross‑functional teams.
* Exceptional interpersonal skills with the ability to work effectively with internal and external stakeholders.
Nice to Have
* Be a Whatnot seller or entrepreneur.
* Past experience growing and scaling account management teams.
* Passion for creator communities and/or existing Whatnot product categories (fashion, toys, collectibles, TCG).
* Experience buying and selling in online marketplaces.
Benefits
* Generous holiday and time‑off policy.
* Health insurance options (medical, dental, vision).
* Work‑from‑home support and home office setup allowance.
* Monthly allowance for cell phone and internet.
* Monthly allowance for wellness activities.
* Annual allowance toward childcare.
* Lifetime benefit for family planning (adoption or fertility expenses).
* Retirement and pension plans internationally.
* Parental leave: 16 weeks paid + one month gradual return to work.
* All Whatnot employees expected to use whatnot as both buyer and seller; dog‑fooding budget supports this.
Equal Opportunity Employer
Whatnot is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on any protected basis. Our workplace encourages and respects the different skills and experiences represented within our workforce.
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