Build Recruitment are on the look out for Customer Contact Advisors for a Housing Association based in Bracknell.
What we need -
This role is due to start as soon as possible, and is expected to last a minimum of 3 months.
Pay - £14.18 - £16.50 dependant on pay method.
Whether you're speaking to customers over the phone, through webchat or by email in our busy Contact Centre, you’ll be personable, empathetic and knowledgeable. Some queries might be trickier than others, but by taking full ownership of the problem and getting to the heart of the issue, you’ll be able to find a solution and do the right thing for our customers.
All we ask is that you...
Be a true customer champion, going the extra mile each and every time
Love a challenge and smashing targets
Be a problem solver, look for creative solutions to challenges
Are a team player and love working alongside colleagues throughout the business to deliver a first class service to our customers
Look for ways we can continuously improve our processes and make them even better for our colleagues and customers
Are a whizz at computers and can get up to speed on a variety of computer systems in no time
Are resilient and can keep a cool head under pressure, turning tricky situations into positive ones
In this role, you’ll be on the front line of our customers’ experience and you'll play a pivotal role in helping Abri go from strength to strength by making sure our customers are at the heart of everything we do