Who We Are
Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do.
Working with our customers really does change people's lives and if you want to make a difference Plus Dane is the place to be
We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.
What we're looking for from you to join our team:
Are you passionate about supporting customers through financial challenges? Do you have experience in income collection and a strong understanding of social housing? We're looking for a proactive and customer-focused Income Advisor to help maximise rental income and minimise debt across our communities.
Key Responsibilities
Manage rent accounts and support customers facing financial hardship.
Negotiate affordable repayment plans and promote our "rent first" culture.
Deliver high-quality, responsive customer service in line with income policies.
Collaborate with internal teams and external partners including DWP and local authorities
Key Skills
Exceptional customer service skills, with a strong commitment to delivering a high-quality experience for every customer, especially those facing financial hardship.
Team-oriented and resilient, able to thrive in a fast-paced environment and remain calm and constructive when dealing with challenging situations.
Highly organised and performance-driven, with a proven ability to meet key performance indicators and targets while maintaining accuracy and attention to detail.
Strong negotiation and written & verbal communication skills.
A proactive, empathetic, and customer-focused approach.
Experience in income recovery or housing management (desirable).
Knowledge of welfare benefits and housing law (desirable).
What You'll Get In Return
We offer hybrid working and you will be working a 7-hour day between Monday – Friday.
You will be generously rewarded with a competitive salary and great benefits, including a cash healthcare plan, employee assistance programme and generous shopping discounts. We also have a competitive company pension scheme, where we contribute 9% and our colleagues can contribute anything from 3% upwards.
From the moment you join you have 35 days holiday (pro rata) plus bank holidays, including the days between Christmas and New Year. This is part of our commitment to our peoples' wellbeing supported by an excellent management team and colleagues, including wellbeing champions and mental health first aiders.
We actively encourage personal development and there are plenty of opportunities to progress your career as you join the team that has a career path to many other parts of our organisation. We also offer ongoing training in a variety of areas including formal qualifications.
Apply now to be part of a values-driven organisation making a positive impact in Merseyside and Cheshire.
If you need any adjustments to apply or attend an interview, please let us know.