Job Description
Office Manager – Financial Services
Newcastle-Under Lyme
£40,000 - £45,000
We are working with a growing, forward-thinking financial planning organisation committed to helping clients live well today while planning confidently for tomorrow. They believe success is rooted in meaningful relationships, a positive culture, and a shared commitment to continuous improvement. Their people thrive in an environment where they are encouraged to grow, contribute ideas, and make a genuine difference every day.
We are seeking an experienced Office Manager with a strong background in financial services, to play a central role in ensuring the smooth and effective running of office and operational functions. In this position, you will act as a key escalation point for both staff and client issues, manage support staff, oversee workloads and task allocation, ensure that back-office systems and procedures are consistently followed, and deliver training. You will also be responsible for fostering a high-performance culture by working closely with HR to support objective-setting, feedback, and development conversations. You’ll collaborate with senior leaders to maintain clear communication with internal and external stakeholders, coordinate logistics, and support operational planning. You will also monitor operational, regulatory, an...