Digital On-Boarding Manager, GTS
HSBC is looking for a Digital On-Boarding Manager to promote and implement the adoption of our digital Receivables Finance (RF) solutions. The role supports GTS’s vision to “connect the world through trade” by bringing the future of trade to our clients through Global Trade Solutions.
In This Role You Will
* Boost Integrated Data Solutions (IDS) adoption: Facilitate the implementation of IDS among new and existing clients, engaging in meaningful conversations and managing their transition to the digital solution.
* Work closely with Frontline and Services teams to ensure seamless onboarding that integrates adoption of digital capabilities for both new clients and existing client conversions.
* Improve client satisfaction by providing essential training through personalised discussions and targeted webinars to promote digital understanding and adoption.
* Deliver ongoing support to new IDS and other digital capability (e.g., Rapid Reconciliation) clients to ensure a seamless and effective transition.
To Be Successful in This Role, You Should Meet the Following Requirements
* A strong dedication to outstanding service and managing client relationships, and enthusiasm for educating clients and delivering training sessions.
* Exceptional verbal and written communication abilities, along with strong negotiating and influencing skills.
* The capacity to apply sound judgement to identify and resolve issues while adhering to timelines and maintaining quality.
* Ability to manage multiple tasks independently and work collaboratively with both frontline and operations colleagues.
* A solid understanding of receivables finance is advantageous but is not essential.
* This role can be based in Worthing or Birmingham. The successful applicant will be required to spend part of their working week at this location. Hybrid working is available, but the role holder will need to live within a commutable distance.
Benefits
* Private healthcare for all UK-based employees.
* Enhanced maternity and adoption pay and support when you return to work.
* A contributory pension scheme with a generous employer contribution.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long-term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk.
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500
Seniority level
Entry level
Employment type
Full-time
Job function
Design, Art/Creative, and Information Technology
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