Sales Support Team Leader
£30,773 + OTE £8,000 + Benefits
Location: Newcastle |Permanent
Are you an experienced team leader who thrives in a fast-paced, people-first environment? Do you have a passion for driving performance while keeping the customer experience front and centre? If so, this could be your next role.
Working for a tech business that is changing the way people manage their household billsby bundling them into one simple monthly payment. Less admin, less hassle, and a better experience all round. Fantastic culture toorecently scored a 9.3/10 for recommendation as a great place to work!
As
Sales Support Team Leader, youll be responsible for leading a team of 710, driving both performance and process improvements. Youll spend roughly 70% of your time focused on leadership and 30% managing your own workloadcovering everything from utility registrations to frontline customer service.
What you'll be doing:
Leading your team to deliver exceptional service across both B2B and B2C customer bases
Managing daily performance, KPIs, and task allocation
Coaching, training, and developing your team, from onboarding through to ongoing 1:1s
Holding team meetings, leading on updates and training initiatives
Owning rota management, return-to-work processes, and QA
Improving internal processes to increase efficiency and drive results
Collaborating with stakeholders across departments to support business growth
Creating training documents and maintaining CRM records to a high standard
Providing frontline support for escalated queries and customer challenges
About you:
Previous experience in a team leader or supervisory role
Excellent communicator with strong written and verbal skills
Confident decision-maker who thrives on accountability
Highly organised, able to prioritise and multitask effectively
Comfortable using data to analyse team performance and identify improvements
Resilient, empathetic, and solutions-focused
Skilled in managing people and driving continuous improvement
What youll get from us:
£30,773 base salary + up to £8,000 OTE
Annual salary uplift every April
25 days holiday + bank holidays, with the option to buy/sell 5 days
Up to £1500 towards learning and development directly benefiting your role
Access to private GP and counselling services through health benefits
Enhanced pension after 3 years
Discounted travel options and cycle to work scheme
Paid volunteering day and regular opportunities to support local charities
Working hours:
Monday to Friday 10am6pm
1 in 4 Saturdays (subject to business needs)
Sound like a fit? Apply now via the link
wed love to hear from you!
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