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There’s a place for you at CNWL. We’re passionate about delivering first‑class patient‑centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.
Providing top quality care depends on our ability to employ the best people. We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.
With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you’re at, there's always a place for you at CNWL.
Main area Health and Justice Grade NHS AfC: Band 4 Contract 18 months (Fixed Term) Hours Full time - 37.5 hours per week (Monday - Friday) Job ref 333-D-HJ-1923
Site HMP Woodhill Town Milton Keynes Salary £27,485 - £30,162 Per annum Salary period Yearly Closing 28/11/2025 23:59
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London’s population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.
We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page.
Become part of our team. We care for you as much as you care for others.
CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.
Job overview
This is a varied & exciting post. The post is 18 months fixed term to cover secondment. You will be part of a small, cohesive Administration Team & work closely with our Mental Health colleagues & Senior Management. If you are well organised, able to prioritise & multi‑task, an effective user of IT applications and a skilled communicator this could be the role for you. Our ethos is ‘caring not judging.’ If you share our values, this is a great opportunity to enhance your skills & progress up the Admin ladder.
Main duties of the job
The post holder will work primarily with the Mental Health team providing full administrative support and audit activity across the service as required. To provide administrative support to the Head of Healthcare and senior management team. This includes: To work professionally and effectively with senior colleagues, management, and staff employed by other organisations, provide admin support for a range of management meetings, liaising with partner agencies as required.
Working for our organisation
The Admin Team at Woodhill provide a full range of support to our Healthcare colleagues in Primary Care, Mental Health & Pharmacy as well as working closely with the Prison Team. We are a small, established & cohesive team. We believe in inclusivity, open discussion & providing excellent service to our patient group.
Detailed job description and main responsibilities
Support the Mental Health Team by
* Providing secretarial support using a variety of software packages (primarily MSWord, MSExcel C‑NOMIS and SystmOne) to the multi‑disciplinary team.
* Assisting in the daily implementation of management information systems, inputting and extracting data, including but not limited to: cancelled clinic spreadsheet, ACCT spreadsheet, referral spreadsheet.
* Providing statistical information as required.
* Accurately minute twice weekly MDT meetings; filing appropriately to patient records & logging onto SystmOne.
* Attending daily morning meetings & up‑date referral spreadsheet accordingly.
* Tracking, co‑ordinating & printing the daily Mental Health clinics & upload to the Digital Prison Service database. (PMMs list)
* Dealing with routine correspondence for internal and external mail, distributing accordingly.
* Ensuring information received from other agencies is processed in a timely and confidential manner.
* Liaising with internal and external agencies as required to ensure routine maintenance of equipment and treatment areas is kept up to date.
* Processing, tracking & receiving orders via SBS Oracle as required.
* Organising gate passes & restricted items forms as required by Mental Health Team & external visitors.
Support Senior Management :
* Specific support to the Head of Healthcare including diary management when required, meeting set up including booking of rooms and ensuring all paperwork is printed and organised.
* Provide admin support for the senior team as required.
* Provide admin support, to include concise minute taking, for a range of internal & external healthcare meetings as required.
* Act as the single point of contact for the central Offender Care team for visits to investigate Significant Incidents, inquest preparation etc. Liaise with clinical teams to ensure that visits are co‑ordinated so that visitors can see relevant staff members and have access to appropriate rooms and IT.
* Support clinical teams in arranging visits from specialist staff to review and/or assess patients as required.
* Support the hospital transfer process (mental health) as required.
* Support preparation for inspection as required.
To support the Administration Team in the Duty Room by
* Responding to requests for Medical Records within set timescales and in line with local processes.
* If required, understand & be able to
o Co‑ordinate & book internal/external appointments as required.
o Daily back‑up of C‑Nomis to SystmOne.
o Duplicating up‑coming appointments to the temporary absences list.
o Liaising with Team Leaders, Security & Cat A Office to complete risk assessments.
* Maintaining a working relationship with Invision for daily movements.
Person specification
Education and Qualifications
* ‘O’ Level or GCSE standard for English and Maths or equivalent
Previous Experience
* Previous office and administrative experience
* Experience and knowledge of software programmes
* Good standard of written and oral communication
* Experience of working within an NHS department or secure settings environment
* Demonstrate ability to communicate with a range of stakeholders
* Experience of working with multi‑disciplinary/ multi‑agency environments
* Knowledge of GDPR and Information Governance regulations
Skills & Knowledge
* Ability to develop and maintain high standards of accuracy and attention to detail
* Ability to prioritise and plan workload to meet deadlines and competing demands
* Good organisational skills
* Willing to develop own skills and knowledge
* Ability to maintain quality in own work
* Able to work alone and as part of a team
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
* Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
* Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
* Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.
* If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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