Description
Assisting the UK & Global Benefits team with various support tasks, delivering efficient customer service to internal and external stakeholders, and maintaining accurate, up-to-date records and documentation. You will help ensure our employees have a smooth experience with their benefits and reward programs by handling inquiries, data, and administrative processes with care and efficiency.
What it’s like to work in the Team
We are a diverse, collaborative group of professionals who share a passionate commitment to putting our employees first. Our team fosters a fun, inclusive, and supportive atmosphere – we work hard, but we make time to celebrate successes together. The environment is fast-paced and dynamic (just like the live entertainment industry we support), yet we maintain an open and approachable culture. Everyone’s ideas and contributions are valued. We pride ourselves on building genuinely authentic relationships with our colleagues across the business. Team members support each other, whether troubleshooting a complex benefits question or pitching in during a busy period, ensuring we win as a team.
Who you are
Competencies / Skills / Knowledge / Experience
We’re looking for an Administrator professional or aspiring HR Administrator specialist who meets the following criteria:
1. Proficiency in Microsoft Excel – able to comfortably organize data, use spreadsheets for tracking, and perform basic analysis
2. General IT and MS Office skills – competent with the Microsoft Office suite (Outlook, Word) and able to create basic presentations, PowerPoint skills
3. Communication skills – clear and professional written and verbal communication style; comfortable responding to employee queries in a friendly, concise manner
4. Organization & time management – ability to handle multiple tasks, keep things orderly, and meet deadlines in a fast-paced environment
5. Attention to detail – high level of accuracy in reviewing documents, data entry, and processing information
6. Eagerness to learn – quick to learn new systems and processes; able to pick up HRIS or benefits platforms (experience with Workday or Darwin is desirable)
7. Customer service mindset – approachable and empathetic when dealing with employee questions or issues, striving to provide a positive experience
8. Basic HR/benefits knowledge – understanding of or exposure to employee benefits and compensation concepts (desired).
9. Experience – previous experience in an HR, benefits, or administrative/support role
Behaviours
The following attributes describe how you work and will ensure you thrive in this role:
10. Attention to Detail: Meticulous in your work, ensuring accuracy and quality in every task.
11. Customer Service Focused: Passionate about delivering a great experience to employees, with a helpful and positive attitude.
12. Adaptable and Flexible: Comfortable adjusting to new challenges or changes in priorities. You remain composed and productive in a dynamic environment.
13. Team Player: Collaborative by nature, willing to support colleagues and contribute to a team-centric culture. You celebrate team wins and communicate openly.
14. Discreet and Trustworthy: Able to handle sensitive personal data with a high level of confidentiality and integrity.
15. Proactive and Initiating: A self-starter who takes initiative. You seek out ways to improve processes and don’t hesitate to ask questions or suggest improvements.
What the role includes
16. Serve as the first point of contact for the UK Benefits inbox, responding to employee queries within 72 hours. Escalate complex issues to the Reward & Benefits Advisor or UK Benefits Partner when necessary.
17. Track and collate statistics on incoming benefits queries to help measure benefit usage and inform return-on-investment (ROI) analysis.
18. Handle benefits invoice administration – review incoming invoices and backup documents, liaise with the Finance team and benefit providers regarding payments or discrepancies, and log all invoices on the master tracker.
19. Administer employee reimbursement benefit requests in Workday – validate applications and supporting documents, record them in the master spreadsheet, and follow up with employees for any missing information.
20. Data analysis and reporting – run regular reports from Workday and Darwin (our benefits platform), reconcile data, and chase up any missing or inaccurate information to keep records complete.
21. Support the Reward & Benefits Advisor in collating global benefits data for various reporting needs or projects.
22. Coordinate onboarding support: send out monthly welcome emails to new employees, schedule benefits induction sessions, and manage the team’s induction calendar invites.
23. Contribute to general team administration and projects as needed, ensuring the smooth operation of reward and benefits programs.
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.