As a Duty Manager at Prezzo Italian, you'll be at the heart of the action - supporting the management team to keep the restaurant running smoothly and the energy high. You'll lead by example, helping deliver memorable service while ensuring every guest enjoys a warm, seamless experience. With confidence and care, you'll guide day-to-day operations, lead shifts with clarity, and offer hands-on support across both the floor and the kitchen. More than anything, you'll help foster a positive, welcoming space where your team feels motivated, connected, and proud to give their best.
How we work
* Respond with confidence and heart to unexpected challenges, making quick decisions that keep service standards high.
* Make every guest interaction count - engaging with warmth and delivering a personal touch that leaves a lasting impression.
* Rally with your team to stay aligned on daily goals, keeping service smooth and guest satisfaction front of mind.
* Partner closely with your management team to bring broader restaurant goals to life, supporting performance with purpose and pride.
Our Person - We are looking for someone who:
* Supports the Assistant Manager and General Manager in running shifts.
* Ensures the team is clear on their tasks and provides guidance where needed.
* Leads by example, maintaining high service standards and teamwork.
* Ensures guests feel welcome and looked after during their visit.
* Steps in to resolve minor guest issues and escalate where necessary.
* Supports the team in delivering an excellent dining experience.
* Helps train and develop new team members.
* Keeps the team motivated and engaged during shifts, ensuring everyone is working together effectively.
* Assists in managing stock levels and restaurant cleanliness.
* Ensures guests are safe by managing food safety, health & safety, and allergen procedures are followed.
* Works with management to maintain efficiency and compliance and highlight potential risks.
Previous experience in a supervisory or team leader role, ideally in hospitality.
A positive attitude and strong communication skills.
Comfortable working in a fast-paced environment.
Ability to support and guide a team. Understanding of health & safety and food safety basics.
Passion for great service and guest experience.
Willingness to learn and develop in a leadership role.
£12.61 per hour - plus tronc and access to our stunning commission scheme!
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