Job Description
We are recruiting for a crucial Customer Service Executive position within our Background Checking team, based in our Nottingham office. You will be part of an important team within Experian and to promote both your customer service and administration skills and starting on a career path that offers fantastic career progression and learning opportunities.
Reporting into the Team Manager, you will have experience excellent customer service skills, which you will utilise to support our clients and customers throughout their employment screening journey.
You will conduct several of the component parts of the employment screening process, which will allow you to build your confidence and understanding of multiple screening methods including contacting clients, candidates and referees by telephone, email and live chat to gain required information.
We are looking for confident phone agents able to deal with complex complaints and queries, also working on our Live Chat function
Qualifications
1. Strong communication skills across phone, email and live chat.
2. A calm, professional approach even in challenging situations.
3. A natural problem‑solver with a customer‑first mindset.
4. Someone reliable, trustworthy and adaptable to change.
5. A team player who contributes positively to the working environment.
6. A proactive learner who takes pride in continuous improvement.
Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
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