About the Role
Job Purpose: To support, oversee and manage the quality of installation works and on-site compliance across all heating workstreams, including gas and renewable technologies. The role is responsible for delivering strategically planned, risk-based auditing, alongside coaching, mentoring and site-based support for all employed, self-employed and subcontracted operatives working on behalf of CCS.
The Quality Assurance Engineer will provide both remote and on-site guidance to ensure works are delivered in line with regulatory requirements, industry standards and internal procedures, including those aligned to MCS, PAS 2030/2035, Gas Safe and relevant building and safety regulations.
The role will support the Qualifying Supervisor (QS) function across applicable workstreams, contributing to the effective oversight of installation standards, compliance assurance and continuous improvement. This includes supporting renewable technologies (e.g. heat pumps, solar PV/thermal), gas installations and associated systems such as heating controls and ventilation measures.
In addition, the role will work closely with operational, compliance and technical teams to drive a consistent, high-quality, right-first-time approach, providing technical guidance, identifying risks, and implementing corrective and preventative actions to improve overall delivery performance.
Key Responsibilities
* Deliver a structured programme of cyclical, planned and risk-based audits across a defined percentage of work in progress (WIP) and completed installations.
* Undertake targeted and random audits of operatives and subcontractors based on risk, performance trends and compliance requirements.
* Complete periodic (e.g. 6-monthly) technical audits across all operatives to ensure consistent standards of installation quality and compliance.
* Carry out desktop audits of job packs, certification, photographic evidence and system records to validate compliance and accuracy.
* Provide technical induction support for engineers, including systems (e.g. PDA/field systems), processes and quality expectations.
* Support and deliver structured mentoring and onboarding programmes for new and developing engineers.
* Provide remote and on-site technical support to operational teams including installation engineers, service engineers, designers, surveyors, coordinators and subcontracted operatives.
* Deliver on-site coaching and guidance to improve installation standards, compliance, right-first-time delivery and customer outcomes.
* Support wider teams (including customer-facing roles) with training and guidance to improve communication, handovers and overall service delivery.
* Act as a subject matter expert within your discipline, providing technical guidance across heating systems (gas and renewable technologies), associated controls and ventilation where applicable.
* Support the Qualifying Supervisor (QS) function and contribute to maintaining compliance with relevant schemes and certifications (e.g. MCS, PAS 2030/2035, Gas Safe, Building Regulations).
* Assist in the preparation for and delivery of external audits and accreditation assessments, as well as internal audit programmes.
* Contribute to internal management reviews by providing technical insight, audit outcomes, trends and recommendations for continuous improvement.
* Attend internal and client meetings where required to provide technical guidance and support on quality, compliance and delivery.
* Work closely with site management, compliance and administrative teams to embed consistent processes and improve governance.
Deliver coaching, training sessions and toolbox talks to drive continuous improvement in technical standards and safe working practices.
Skills and Qualifications
* Minimum of 5 years’ experience in a technical quality, compliance or supervisory role within heating, retrofit or a related field.
* Demonstrable experience in coaching, mentoring and supporting operatives, subcontractors and teams to improve performance and compliance.
* Strong background in auditing, inspection and quality assurance within operational or site-based environments.
* Relevant technical qualifications in heating, electrical or mechanical disciplines.
* Experience of working within accredited or regulated environments and supporting certification or audit processes (e.g. MCS, PAS 2030/2035, Gas Safe or equivalent schemes).
* Good understanding of the social housing sector and the delivery of works within occupied properties.
* Proven ability to promote and deliver high standards of customer service.
* Competent in the use of IT systems, including job management platforms and Microsoft Office packages.
* Working knowledge of compliance, regulatory frameworks and process management within housing, construction or retrofit environments (e.g. Building Regulations, consumer standards, damp and mould obligations).
* Health & Safety knowledge relevant to site-based works, with SMSTS (or willingness to obtain).
* Commitment to continuous professional development, including undertaking relevant qualifications (e.g. Retrofit Coordinator or equivalent where applicable).
Benefits
* Pension Scheme: Auto-enrolment after probation.
* Flexible Annual Leave: Option to buy or sell leave after probation.
* Professional Development: Access to in-house and external training.
* Employee Assistance Programme: 24/7 support.
* Refer a Friend Bonus: Reward scheme for successful referrals.
* Parking: Available at office locations.
* Long-Term Contracts: Enjoy stability and job security.
We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality.
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