About Us:
At Cuckoo, we put our customers at the heart of everything we do, as we try to make their lives easier and their broadband faster. Because the truth is, we want them to actually feel good about their broadband. That’s why we call it feel-good broadband.
Backed by Fern Trading (the clever clogs behind Octopus Energy) we are fearlessly ambitious and scaling at pace. We’ve already topped MoneySavingExpert’s poll for the best customer service (twice) and are well on the way to achieving our overall aim: to become the UK’s most recommended way to connect.
So if you’re as customer obsessed as we are, and want to help change the face of the UK’s broadband industry, we’d love to hear from you.
More about this role:
As a Sales Administrator, you will play a pivotal role in supporting the sales team by managing various administrative tasks, ensuring the smooth and efficient operation of the sales process. This position involves a combination of organizational, communication, and analytical skills to contribute to the overall success of the sales department.
The same as we ask of you to support the team, you will also be well supported to further your career, you will be working with other likeminded managers who want to win, grow, and develop you. As you will report into the Head of Department they will be there to support, help, guide and develop you to whatever you want to become.
Key Responsibilities:
* Receive and process sales orders accurately and efficiently.
* Maintain accurate records of customers order in process.
* Act as a liaison between the sales team, customers, and internal departments.
* Respond to customer inquiries and provide necessary information or assistance.
* Input and update customer information in the company's CRM system.
* Maintain and update customer records in the CRM system.
* Provide general administrative support to the sales department as needed.
* Assist in organising and coordinating events or promotional activities.
Key Experience:
* Proven experience in an administrative or sales support role.
* Strong organisational skills and attention to detail.
* Excellent communication skills, both written and verbal.
* Proficient in Microsoft Office Suite and CRM systems.
* Ability to multitask and prioritise in a fast-paced environment.
* Understanding of sales processes and customer service principles.
Life inside the nest:
* 4x Life Assurance
* Income Protection
* Salary Sacrifice Pension
* 30 days holiday plus statutory bank holidays
* Enhanced Sick Leave
* Enhanced Family Leave
* Private Healthcare
* Private Dental Care
* Cycle 2 Work Scheme
* Health Cash Plan
* Shopping Discounts
* Discounted Breakdown Cover
Salary Range £23,000 to £25,000
Can you see yourself working with us? Apply now!
We want all candidates to have every opportunity to shine and show us your talents, please let us know if there is anything we can do to make sure our assessment process works for you!
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