Are you looking for a customer service role where you can truly make a difference, work with a supportive team, and enjoy a positive work-life balance?
We're looking for a motivated Customer Service Team Member with strong administration and telephony experience to join our award-winning family business. You'll be part of a dynamic office environment that values excellent customer care, teamwork, and continuous improvement.
Why Join Us?
* Be part of a friendly, supportive, and results-focused team
* Monday–Friday schedule with no weekends
* Competitive salary: £25,282.40 per annum
* Enjoy great benefits, including:
* Company events
* Company pension
* Employee discounts
* Free on-site parking
* Health & wellbeing programme
* Private dental and medical insurance
About the Role
You'll be the first point of contact for customers, coordinating service appointments and supporting the day-to-day running of our service operations. A friendly, helpful manner and the ability to stay organised in a fast-paced environment are essential.
Key Responsibilities:
* Arrange and coordinate service appointments with customers
* Communicate with field service technicians to ensure timely service delivery
* Handle customer inquiries with professionalism and care
* Complete administrative tasks, including invoicing and record-keeping
* Collaborate with internal teams to ensure smooth operations
* Maintain accurate service records using company systems
What We're Looking For:
Experience:
* Customer Service: 1 year (preferred)
* Administration: 1 year (preferred)
* Excellent communication and customer service skills
* Strong organisational and time-management abilities
* A proactive, problem-solving approach and attention to detail
* Ability to work well under pressure in a busy environment
Language:
* English (required)
* Welsh (preferred)
Additional Details:
* Schedule: Monday to Friday, no weekends. Overtime may be available.
* Location: Wrexham, LL11 6AG – Must be able to commute reliably or plan to relocate before starting (required).
* Expected start date: As soon as possible
* Work location: In person
Ready to Apply?
If you're ready to join a growing team where your ideas and efforts are valued, we'd love to hear from you Apply today and help us continue to make a positive difference in people's lives.
Job Types: Full-time, Permanent
Pay: £25,282.40 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
* Private dental insurance
* Private medical insurance
Work Location: In person