This role is 40 hours per week, working any 5 of 6 days (closed Sundays).
The Depot Operations Supervisor reports to the Retail Sales & Operations Manager (RSOM), who has overall responsibility for the depot and service areas including:
* Customer Services
* Delivery fleet
* Cold store Warehouse
We offer a competitive hourly rate of £14.00 per hour + bonus + benefits.
Overview
This role is 40 hours per week, working any 5 of 6 days (closed Sundays).
The Depot Operations Supervisor reports to the Retail Sales & Operations Manager (RSOM), overseeing:
* Customer Services
* Delivery fleet
* Cold store Warehouse
We offer a competitive hourly rate of £14.00 per hour + bonus + benefits.
Who we are
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different frozen ready meals across the UK, primarily to the elderly, their families, and healthcare professionals.
We're dedicated to making a real difference to our customers' lives by providing excellent service and quality products.
Our pride drives us to innovate and improve continuously, exceeding customer expectations, while maintaining our commitment to ethics and sustainability.
Responsibilities
* Be an integral part of the leadership team, demonstrating passion and commitment to outstanding service.
* Drive the delivery of established processes and operational standards.
* Monitor team performance against daily, weekly, and monthly targets.
* Develop operational performance and team skills.
* Manage areas such as health & safety, stock, delivery fleet, and facilities maintenance.
* Participate in day-to-day tasks, including deliveries and picking, requiring a full UK driving license.
About you
This is an excellent opportunity to develop management skills and gain diverse business experience.
Essential Skills & Experience:
* Supervisory experience leading and motivating a team.
* Strong communication and customer service skills.
* Proficient with IT systems.
* Influencing skills and KPI understanding.
* Problem-solving abilities.
* Full UK manual driving license.
Desirable Skills & Experience:
* Experience in retail, wholesale, customer service, or logistics management.
* Knowledge of P&L and budget management.
* Health & safety and food safety training.
* Coaching and team development experience.
Personal Qualities
We seek a proactive, positive team player who leads by example, fosters trust, communicates effectively, and is passionate about community service. The role requires a hands-on approach, including driving and cold store tasks, and a willingness to lead from the front.
You must have held a UK manual driving license for at least 2 years.
All offers are subject to driving assessments, license checks, and DBS checks, with additional considerations due to working with vulnerable customers.
Company Benefits
* Competitive salary, accredited Living Wage employer
* 33 days holiday including bank holidays, with options to purchase more
* Discretionary bonus scheme
* Employer-matched pension contributions up to 4%
* Life assurance, Christmas vouchers, and retail discounts
Our Values
As a family-owned business, we pride ourselves on making a difference through quality, ethical sourcing, and sustainability, aiming for Net Zero by 2040. We promote inclusion and diversity, empowering our staff to reach their full potential.
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