We have a fantastic opportunity for an enthusiastic and passionate Shop Manager, who loves working with people.
About the shop
Talbot Green is one of our oldest shops and has built a loyal donor and customer base. Although it is not one of our largest stores, it is consistently busy for sales and donations. The shop team take pride in producing beautifully merchandised windows, which are often the talk of the village and help to raise awareness of the shop and the charity.
The shop has a dedicated and long‑standing volunteer team who are passionate about sustainability and upcycling and make sure the shop is welcoming and well presented for our customers.
Trading times are Monday to Saturday 9am-5pm.
About the role
As a Shop Manager, you will be responsible for maximising the income and contribution by meeting agreed KPIs and overseeing all aspects of day‑to‑day operations, including stock management, visual merchandising, Gift Aid processes, maintaining excellent shop standards and delivering outstanding customer service.
You will lead and develop a team of staff and volunteers, ensure procedural compliance and promote Tŷ Hafan’s values. The Shop Manager will act as an ambassador within the local community, contribute to wider charity initiatives, maintain strong communication with central teams and support the organisation’s income‑generation goals by ensuring a commercially effective, safe, and welcoming shop environment.
As a paid Deputy Shop Manager, you will recruit, motivate and grow the volunteer team who are crucial in supporting the running of the shop. We give our Shop Managers autonomy and are looking for someone who can show initiative, take responsibility for shop performance and demonstrate compassion for colleagues, volunteers and supporters.
Qualifications
Previous management and retail experience, the ability to deliver targets and objectives, commercial awareness, strong organisational skills and a drive to provide an excellent customer and donor experience through positive interactions and a well merchandised shop floor.
Benefits
* Group Personal Pension Scheme with an employer contribution of 5%
* Annual holiday entitlement of 25 days (rising to 27 with service) plus Bank Holidays (based on FTE)
* Life Assurance (Death in Service benefit)
* A comprehensive induction plan and learning and development opportunities
* Employee assistance programme, including counselling, financial and legal support
* 24/7 online GP and a range of other health experts
* Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physiotherapy
* Cycle to work scheme, technology and mobile phone benefit
* Discounted gym membership and shopping discounts (including 25% of all purchases from any Tŷ Hafan Retail shop)
* Retail bonus scheme (subject to Shop Performance)
About our Retail department
Tŷ Hafan currently has 17 charity shops, geographically spread from Cardigan in the west of Wales to Cwmbran in the east. Our dedicated Retail team plays a key role in raising essential funds to enable Tŷ Hafan’s care provision through our hospice and community programmes which support life‑limited children and their families in Wales.
We strive to be an innovative, supportive, and agile team, working to collectively deliver ambitious goals. Our retail network raises money for the charity from the sale of donated goods (mainly clothing, bric‑a‑brac and household goods) to the general public, a small amount of bought‑in ‘new’ goods, and the sale of tickets for the charity’s ‘Crackerjackpot’ weekly lottery.
Income is also generated from cash donations, Gift Aid on donated goods and the sale of waste clothing and household goods to recycling merchants. Each salaried Shop Manager is supported by 1 or 2 salaried Deputies and/or a salaried Sales Assistant and a team of volunteers.
Our Values
At Tŷ Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.
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