Kickstart your career in IT with Quorum!
We're looking for an IT Apprentice to join our team at NETPark in Sedgefield. You'll be the go-to person for everyday tech support like setting up accounts, resetting passwords, and access issues for external customers along with helping colleagues with laptops and software. You'll get hands-on experience with Microsoft 365, servers, cloud services, and networks - gaining real skills that will help you grow in the IT world.
At Quorum, we support the UK energy market with industry-leading software and services. As an apprentice, you'll earn while you learn, with full training, mentoring, and the chance to get involved in exciting projects that make a real impact. If you're keen to learn, enjoy problem solving, and want to build a career in technology, this is the role for you.
In this role, you'll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
1. Help set up and manage user accounts, including password resets and access permissions.
2. Support with setting up two-step login (multi-factor authentication) and keeping accounts secure in Microsoft 365.
3. Provide IT support to staff and clients by phone, email, Microsoft Teams, and the service desk system.
4. Log and track IT issues using ManageEngine Service Desk, escala...