We are looking for a Bi-lingual German eCommerce Customer Service Advisor with a passion for providing excellent service to our ecommerce team. Your primary role will be to deliver first-class customer service to current, prospective and new customers via all forms of online customer engagement. You will enjoy working closely with key members of the ecommerce and operations teams in a rapidly growing business unit covering our local online markets.
ROLE & RESPONSILIBITIES:
1. Deliver outstanding customer service by answering customer queries primarily via e-mail, live chat (tbc) and telephone (tbc) for our online sales channels
2. Resolving customer queries received through our ebay, Amazon and ecommerce webshop
3. Resolving and processing of returns, exchanges, and discrepancies within a timely manner
4. Communicate with couriers with outbound / lost / damaged in transit shipments
5. Co-ordinate orders on internal/external systems
6. Co-ordinate with external ecommerce partners
7. Bi-lingual German speaking is essential
ATTRIBUTES:
8. Experienced within the automotive industry
9. Computer Skills - Microsoft Outlook and Excel, Zendesk, ebay and Amazon Seller Central experience desired but not essential
10. Excellent customer service skills
11. Excellent attention to detail
12. Ability to prioritise, multitask and react quickly to urgent enquiries
13. Ability to communicate well with all internal departments
14. Professional email and telephone manner
15. Confidence to speak to a wide range of customers
16. An interest or knowledge of vehicle car parts is desired
17. Technical experience with e-commerce platforms (desired but not essential)
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you looking for a career, please apply online.
In addition to receiving a competitive salary, for the right candidate this position will offer:
18. Industry leading package
19. 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
20. Pension Scheme & Life Assurance
21. Ford Privilege vehicle purchase scheme
22. Discount on Service, Bodyshop and Parts
23. 1 day each year to volunteer for a charity of your choice
24. Cycle to work purchase scheme
25. Access to Perks at Work discount website