Have you ever fallen victim to fraudulent activity on your account? NatWest Group are looking for customer focused and self motivated individuals to join their Edinburgh team in the fight to protect customers like you and your family from financial harm. Initially a 12 month temporary assignment with the potential to extend or become permanent, this is an excellent opportunity to make a positive impact in customers lives by identifying and stopping fraudulent activity. plus shift allowance payments for working outside core business hours ( up to £17.47 p/hr for some shifts ).
You'll work 35 hours over 5 days between the hours of 8am and 10:00pm, Monday to Sunday and will include some bank holidays. First class training provided - 8 weeks classroom based before moving to the academy where you will be taking calls. Once you are up to speed and consistently achieving the required performance levels, you will be considered for hybrid working where you will be required to be in the office 6 days a month and can work from home the rest of the time.
You'll be utilising high-risk identification strategies to detect fraudsters and protect genuine customers from becoming victims of financial crime. That way you can help NatWest's customers remain safe.
You'll be actively participating in initiatives to improve customer service, processes and procedures.
Previous customer service and telephony experience
Ability to work in an extremely fast-paced environment whilst managing phone calls with the customers to reach a solution
Strong IT Competency (Microsoft office and data entry) - will be operating across multiple systems and screens whilst on calls with customers
Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services.
~ A range of amenities are available onsite including, free parking, supermarket and a Fitness & Wellbeing Centre which features a gym, swimming pool and 5-aside football pitches.
If successful you will be invited to complete a recorded video interview containing 3 questions. If your application is successful you will be invited to a telephone screening call with a recruiter from AMS.