Forecourt Manager - Inver Dungarvan
The Forecourt Manager will be responsible for managing the overall functioning of the store. They will be expected to look after the day-to-day operations of the store and ensure maximum profitability for the store by delivering the best-in-class retail experience to our customers.
The key roles and responsibilities involved in this role include.
* Achieve fuel and non-fuel sales and profit targets
* Maximising sales through well merchandised shops
* Provide high level of customer service
* Ensure you and the team abide by all company policies and procedures
* Manage stock and cash control procedures investigate and report when variances occur
* Ensure compliance with health & safety and dangerous substance
* Being creative and innovative by studying and implementing advertising, sales promotion, and display plans.
* To meet KPI's and targets given by management.
* To motivate all staff with a view to ensure best service to our customers.
* Managing all controllable costs to keep operations profitable.
* Managing the budgets and revenue for the store.
* Developing and collating weekly reports.
* Maintaining store staff by recruiting, selecting, and training new staff, in conjunction with the HR department.
* Providing ongoing training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent.
* Using the companies rostering system to schedule and assign employees
* Maintaining store staff job results by coaching, counseling, and motivating staff.
* Updating colleagues on business performance, new initiatives, and other pertinent issues.
* Organising special promotions, displays and events.
* Dealing with customer queries and complaints as per the company policies.
* Maintaining the overall image of the store, ensuring customers are safe and comfortable.
* Contributing to team effort by accomplishing related results as needed.
* Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
* Maintaining operations by initiating, coordinating, and enforcing program, operational and personnel policies and procedures.
* Ensuring that standards for quality, Customer Service and Health and Safety are met.
* Protecting employees and customers by providing a safe and clean store environment.
Qualifications and Experience
* IT Literate with excellent communication skills.
* People skills with the ability to lead and motivate a team.
* The ability to work in high-pressure situations.
* Ability to read and understand sales data.
* Excellent organisational and time management skills.
* Self-motivated and enthusiastic with a high level of confidence.
* A strong work ethic.
* Ability to display professionalism and reliability.
* Previous retail Managerial experience is required.
Benefits
* Whilst previous experience is essential, full training will be provided.
* Competitive salary
* Bonus based on the achievement of KPIs-
* Pension
* Cycle To Work Scheme
* Maternity and Paternity benefits
* Company Phone
* Company Laptop
* Access to company discount app
* Access to company online learning platform
Skills:
Management Customer Service Merchandising People Skills
Benefits:
EAP Pension PRP Bonus Cycle To Work Scheme Mobile Phone Company Laptop