Practice Support Advisor
Contract – 12 months Fixed Term Contract
Location – Hybrid with occasional travel to Andover Office
Salary- £26,936 (£14.80 per hour)
Hours – Monday to Friday 9am to 5pm
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
This is a busy, predominantly telephone-based role where you’ll help dental practices with day-to-day queries. You will also provide support to our Business Development Consultants.
What you’ll be doing:
* Handling inbound calls from dental practices and some outbound calls (no sales calls)
* Managing a busy call queue, typically taking 30 calls per day
* Providing advice and support to dental practices about value-added services.
* Multitasking and switching between telephone and administrative work
* Delivering a positive and professional customer experience
What’s in it for you
As well as a competitive salary, our benefits package includes:
* Group bonus scheme
* Generous pension with a 6% pension gift from us
* 36 days holiday (with the option to buy and sell a further 5 days)
* Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more)
* Your own health plan
* Access to a wellbeing hub
* Shopping discounts
* Recognition awards healthcare scheme healthcare scheme
* Give as you earn
* 3 volunteering days
We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.