Overview
We are looking for a talented and highly motivated Clinical Patient Safety Manager for the Division of Medicine and Urgent Care at Mersey and West Lancashire Teaching Hospitals NHS Trust. The role focuses on incident investigations, patient safety, and continuous improvement to deliver high-quality, safe care for patients and a positive working environment for staff.
Shortlisting Date: 15 September 2025. Interview Date: 23 September 2025.
The post holder will join the governance and risk team for the Medicine and Urgent Care Division and work with the corporate clinical governance team on divisional investigations, with a focus on quality improvement and learning lessons to ensure safe, high-quality care.
MWL NHS Trust serves a population of over 600,000 with a workforce of over 9,000 across 21 sites. We strive for Five Star Patient Care across the communities we serve.
Services include Acute Care (emergency and maternity at Whiston, Southport, Ormskirk and medical/surgical specialties), Primary Care (Marshalls Cross Medical Centre at St Helens Hospital), Community Services (adult community services, wheelchair service, and Urgent Treatment Centre in St Helens), Specialist Regional Services (Mersey Regional Burns & Plastic Surgery Unit at Whiston; Spinal Injuries Unit at Southport).
Advert closes on Friday 12 September 2025.
Responsibilities
* Provide patient safety and clinical risk advice to all members of the Trust.
* Work with the Head of Risk and Integrated Governance Management team to develop processes that demonstrate learning from complaints, clinical incidents, and legal claims.
* Ensure staff understand their reporting responsibilities and have access to training to support timely reporting of incidents in the Datix system and risk management processes.
* Promote consistent, accurate, and timely categorisation of incidents with Trust Managers.
* Provide expert advice and guidance to staff in investigations and resolutions of incidents in line with Trust SI processes and policies, ensuring mandatory timeframes are met.
* Monitor incidents via Risk hot line and Datix, escalating to Head of Risk/Assistant Director Integrated Governance and managing in line with policy.
* Ensure that moderate and above incidents are reviewed, duty of candour is addressed, and NRLS uploads are timely.
* Support serious incident investigations, including statements, chronologies, and evidence gathering.
* Line-manage the Investigations Officer to ensure timely investigation meetings and ongoing monitoring of timescales.
* Produce quarterly reports for the Quality and Safety Committee on incident trends, lessons learned, and practice changes.
* Produce monthly lessons-learned bulletins with the claims and complaints teams from Serious Incidents and related reviews.
* Prepare Serious Incident review reports for internal and external stakeholders and families.
* Assist Head of Risk to address clinical issues relating to StEIS and SUI actions and ensure deadlines are met.
* Develop incident reduction strategies with Trust-wide groups and Business Units using available data.
Risk Assessment / Risk Register
* Ensure all risks within Integrated Governance are risk assessed and recorded on the Datix Risk Register and presented at the appropriate forum.
Safety Alerts
* Disseminate patient safety alerts from external agencies (e.g., MHRA) in conjunction with the Physical Risk Manager, coordinate gap analysis, and ensure timely closure with evidence of compliance.
Policy
* Develop standard operating procedures to support risk management processes, Datix usage, and quality monitoring of incidents.
* Produce and maintain risk management policies for Trust-wide implementation.
Communication
* Present complex risk and governance information clearly to multidisciplinary teams.
* Collaborate with multi-professional teams in incident reviews and communicate with patients and relatives when involved in incidents.
* Support Business Units in Harm Review Meetings, ensuring actions are implemented and followed up.
* Ensure debriefing is available for staff involved in incidents and provide feedback where appropriate.
* Analyze complex problems and implement practical solutions using persuasive communication skills.
* Request information sensitively from the multi-profession team to support potential legal cases or adverse outcomes.
* Liaise with all levels of clinical and non-clinical staff across the organisation.
Organisational and Management Skills
* Proficient in computer use and Microsoft Office.
* Develop own skills and contribute to the development of others; support staff in risk assessment and action planning.
* Ensure smooth department operation in the Head of Risk’s absence; manage workload and prioritise investigations by risk and deadlines; coordinate with Integrated Governance for covering leave/absence.
* Line-manage the Investigations Officer, including HR and appraisal processes per Trust policy.
Training
* Prepare training materials and participate in delivery of training on patient safety, clinical risk, risk assessment, and investigation management to all Trust staff levels.
* Identify personal objectives and participate in performance appraisals with the Head of Risk Management, escalating barriers to completion as needed.
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