Job Description Main Duties and Responsibilities: To maximise every member and guest’s experience in our club. To support the sales and retention of memberships through excellent customer service. To contribute with the cleaning and hygiene standards of the club as and when required. To be a competent key holder of the club, covering shifts as and when required To have a good understanding of the membership software system. Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these. Support the Fitness Manager with Gym Floor Ensure that you have experienced the products and services on offer. Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team. To drive the secondary, spend KPI targets. To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.