Commercial Director | Helping Lincolnshire & Rutland Businesses to Grow & Succeed
Lincolnshire Chamber of Commerce vision is to help create a sustainable and connected economy for Lincolnshire & Rutland businesses. We strive to do so by connecting and supporting businesses to grow and prosper.
As a not-for-profit organisation, the Chamber reinvests membership subscriptions into providing services that directly benefit those members. In all the work we do with and for us to grow our membership we ensure we focus on our three strategic priorities of People, Planet and Progress.
This role will be the primary point of contact for members of the Lincolnshire & Rutland Chambers interested in ESG (Environment, Social & Governance). The role holder will be responsible for proactively supporting this service, coordinating topical roundtables and delivering the services within the membership package (including advice, guidance and signposting). The role will be an integral part of the membership team and will necessitate working closely with the Business Development Executives to recruit members to this initiative. They will be the internal lead for the Chambers own sustainability plans.
KEY RESPONSIBILITIES
* Act as the primary internal lead for Chamber ESG services, including developing and promoting the Chamber’s own sustainability goals.
* Support onboarding of new ESG members by understanding objectives and aligning them with Chamber services.
* Champion our accreditation scheme and assist members with help and guidance to achieve the standard.
* Organise and facilitate ESG roundtables to drive engagement. Taking full responsibility for the end-to-end delivery of ESG roundtables, including setting agendas, managing logistics, coordinating invites and attendee lists, and ensuring timely follow-up to maximise engagement and retention outcomes.
* Create and support ESG-focused content and campaigns in collaboration with the marketing team.
* Collaborate with local councils on sustainability initiatives and funding opportunities.
* Maintain up-to-date sector intelligence to inform member support, roundtable content, and wider Chamber strategy.
* Increase new membership acquisition.
* Carry out prospecting activity to build a pipeline of warm leads.
* Review and utilise lead lists for both warm and cold prospects.
* Identify organisations that fit the target member profile.
* Engage prospective members through a range of communication channels.
* Design and lead outreach recruitment initiatives, utilising telephone, email, and LinkedIn communications to engage and convert prospects.
* Deliver proactive retention activity, maintaining regular contact, flagging at-risk members, and strengthening long-term satisfaction.
* Develop and maintain strong relationships with members, exceeding expectations through advice, guidance, signposting, and collaborative opportunities.
* Support lead generation and proactive recruitment of sustainability-focused businesses, meeting agreed team KPIs.
* Actively promote and match members to additional Chamber services, products, and partner opportunities to add value and drive revenue.
* Work with accounts team to monitor memberships, ensuring retention and renewal processes are supported.
* Represent the Chamber brand externally and internally, acting as a visible advocate for ESG across events, partnerships, and communications.
* Ensure accurate use of the CRM to log activity, track campaigns, monitor membership data, and produce reports for management and board.
* Provide commercial consultancy for members if required.
Skills and Experience
* Expert knowledge of ESG
* Ability to communicate with people at all levels
* Relationship building
* Exceptional levels of customer service
* Able to work on your own initiative and as part of a team
* Strong problem-solving skills and results orientated
* Excellent organisational skills
Personal Qualities
* An outgoing and likable personality
* Confident public speaker
* Self-motivated and driven
* An ‘outside the box’ thinking approach
* Ability to work in a fast-paced target driven environment
* Flexible, practical ‘hands on’ working attitude
* A team player with a willingness to learn and be open to new ways of working
Requirements
* A full driver’s licence with business insurance (Access to a car considered essential as visits to members and events around the county are required)
* Experience of working with businesses
* Knowledge of the local area
* Knowledge of business environment across the county and its current events
* Knowledge of current business support available to businesses
* An understanding of membership organisations
Job Types: Full-time, Permanent
Pay: £29,000.00-£32,000.00 per year
Benefits include company pension, free parking, on-site parking, and work from home options.
Equal Opportunities Statement
Lincolnshire Chamber of Commerce is an equal opportunities employer, committed to diversity and inclusion in the workplace.
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