The Opportunity
Are you a highly motivated, customer-focused individual ready to make a difference? We're looking for someone like you to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you'll play a crucial role in creating memorable and seamless guest experiences.
What You'll Do:
1. Deliver Exceptional Service: Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
2. Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.
3. Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.
4. Support Operations: Assist with administrative tasks such as billing, record-keeping, and report generation.
5. Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.
Why Join Us:
6. Be the First Impression: As the first point of contact, you'll set the tone for our guests' entire stay.
7. Dynamic Environment: Thrive in a fast-paced, supportive setting where your contributions are valued.
8. Growth Opportunities: Be part of a team that encourages professional development and career growth.
Benefits
9. Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
10. Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
11. Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
12. Eye care
13. Free legal & money advice
14. Counseling sessions
15. Hospital & death benefit plans
16. Cycle to work scheme
17. Wellbeing tips and support fitness videos
18. Recipe ideas
19. Advice on keeping active and healthy living
20. Wellbeing podcasts and tv
21. Breathing exercises
22. 24/7 advice and support line
23. Team reward & recognition
24. Free meals on duty
25. Free parking
Ideal Candidate
26. Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
27. Strong communication and interpersonal skills, with a friendly and welcoming personality
28. Ability to multitask and work in a fast-paced environment
29. Familiarity with computer systems and software, including reservation and property management systems
30. Flexible availability, including weekends and holidays
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
Hotel
The Holiday Inn Heathrow M4Jct4 is a flagship property in the LGH portfolio. Located just minutes from London Heathrow Airport, the hotel boasts 615 rooms.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.