Overview
Working independently, the post holder is required to provide comprehensive administrative and clerical support for the Bridgend District Nursing service and the wider integrated health and social care team over a 7‑day rota period, which will include weekends, bank holidays and evenings. The position utilises a variety of IT functions and systems in the District Nursing team and requires a broad knowledge of a range of clinical and non‑clinical information systems.
Responsibilities
* Utilise the Civica Scheduling tool, once given appropriate training, to support District Nursing Service patient caseload management.
* Deal with face‑to‑face and telephone enquiries from both staff and members of the public in a friendly and courteous manner, maintaining utmost confidentiality at all times.
* Input data onto spreadsheets on a daily basis (specific to the role). Support staff in the use of IT packages.
* Create and maintain accurate electronic patient archiving records in accordance with the Health Board records management and retention policy, ensuring retrieval of any patient records following requests from an appropriate source in a timely manner.
* Respond to complex queries, when appropriately directed to the post holder, in an effective and timely manner.
* Communicate effectively with the District Nursing Team, the wider multi‑disciplinary team, patients and their relatives, with the ability to signpost individuals to the appropriate service when necessary.
* Behave consistently with the values and beliefs of the Health Board and promote these on a day‑to‑day basis.
* Liaise and interact with other users and colleagues as and when required, maintaining sound working relationships with other team members.
* Use their initiative and take responsibility for themselves and the quality of their work and the service they provide to the Community Network team and patients; work is managed rather than supervised.
Qualifications
* Demonstrable experience in an administrative or clerical role within a health service setting.
* Proficient knowledge of IT packages and clinical information systems.
* Excellent communication skills, both written and verbal.
* Welsh language skills desirable: speaking and listening at Level 3 (equivalent to CEFR B2) or above.
Additional Information
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; while the candidate doesn't need to have skills in Welsh, it will be considered an advantage when short‑listing and selecting candidates. Level 3 means basic conversations with patients about their everyday health.
Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route.
Employer Statement
We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. We are proud to be a Living Wage Employer.
Benefits
* Leading pension
* Generous leave
* Flexible work
* Career growth and access to ongoing learning and development
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