Who We Are Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit. Our ten destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people. Benefits We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer: 50% off food and beverages in all of our UK venues Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more Company Sick Pay Company Pension Life Assurance Refer a friend incentives Financial advice services Employee health and wellbeing services Virtual GP Services Season Ticket Loans Cycle to work scheme What We Are Looking For The Compliance Officer is a vital support role in the small Support Office Compliance Team and helps to protect the business from regulatory risk. This is achieved by ensuring that the company’s processes are consistently applied, and a wide variety of regulatory and legislative requirements are met. There is scope to develop the role beyond the immediate tasks and to contribute to the efficient running of the business. Main Responsibilities Personal Licence Holder Register Maintenance: Maintaining the Personal Licence Holder register in line with policy and monitoring renewal dates to ensure that all licence holders are operating with a current and valid licence. Collating data for the purpose of monthly reporting Invoices and Corporate Expenses Maintaining records of invoices received Ensuring payments have been met and a full audit trail is recorded Collating receipts and completing monthly corporate credit card expenses sheets on behalf of the Chief Assurance Officer 2LOD Monitoring Conducting monthly 2LOD Monitoring and collating 2LOD feedback for the purpose of monthly reporting to Executive Compliance Team (ECT) and Venues Support with the reviewing and updating of Compliance monitoring frameworks Complaints & Disputes Managing the Dispute Management Service (DMS) inbox Maintaining the Complaints & Disputes Register Serving as the primary dispute (stage 2 complaint) handler, including acknowledging, investigating and responding to disputes Liaising with the Alternate Dispute Resolution (ADR) and building dispute file cases for submission where necessary Collating information for any Gambling Commission queries on complaints and disputes Providing complaint handling support to venues where required Contributing to the development of training materials in relation to complaints & disputes Collating data on complaints & disputes for purpose of monthly reporting to ECT and Venues SENSE Download of data from SENSE database Updating NEON and Intelligence database to reflect SENSE status Administration and maintenance of users and devices registered to SENSE Policy formatting and publication Formatting of policies, manuals, forms, leaflets and any other associated collateral Publication of above documentation to Sharepoint Maintenance of policy register Compliance Support Maintaining appropriate in scope registers (including Marketing Sign off Register, HVC Application & Review Register, and Employee Gifts & Hospitality Register) and collating data for the purpose of monthly reporting Responsibility for drafting and maintaining all Standard Operating Procedures Formatting of compliance training materials Support with the reviewing and updating of policies and manuals that pertain to compliancerelated functions that the job holder has oversight of (e.g Personal Licence Holder Manual, Complaints & Disputes Policy & Procedures) Management of all compliance in boxes Support the Data Protection Team with compliance/data protectionrelated matters where required Additional duties include: Facilitating the Compliance Managers with User Acceptance Testing Maintenance of training records Support to lead on special projects through research, analysis and preparing documentation for presentation Required Skills and Behaviours: Must be confident and credible, especially when dealing with peers, senior colleagues and external customers. Must maintain a high level of confidentiality and act in a discreet manner at all times, regarding information in their possession. Must be able to demonstrate competent research skills and be fully conversant with company procedures and databases utilised in relation to social responsibility processes. Must possess excellent communication skills, both written and verbal. Must be highly organised. Must be proficient in using MS Office, possess intermediate to advanced IT skills in normal Microsoft applications (Word, ExCel, Visio, PowerPoint, Sharepoint, and Outlook) and Adobe applications. Substantial level of previous compliance and administrative experience. Please Note: You must be aged 18 or above and have the right to work in the UK