Directorate : Housing, Regeneration and Operations Section : ICT and Digital Location : Stoke Town Hall Grade : Level 6 Salary : £28,598 - £31,022 per annum Hours : 37 hours per week This advert is open to both internal and external applicants. About us: We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that’s where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision. Stoke-on-Trent City Council’s diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need. Further information on the Council and our directorates The Role: We require a skilled and experienced AV Support Technician to join our ICT support team. Your role will include provision of a full audio-visual support service including installation, configuration, maintenance, fault diagnosis and support of AV systems and facilities, involving a wide range of technologies and solutions. You will also work in numerous technical capacities on live events in varied venues and locations. You will be required to provide professional, effective, knowledgeable and rapid audio-visual support to staff across the authority, and perform proactive maintenance of AV equipment, video conferencing and unified communications solutions in meeting rooms and spaces. Effective management of the customer relationship during the support process is essential. You must have an enthusiastic personality, an ability to learn quickly, a strong attention to detail and a demonstrable technical aptitude; particularly with specialist AV hardware and software including Microsoft Teams, video conferencing, sound engineering, video production and streaming solutions. Excellent communication skills, both written and verbal, are essential as you will have to work with both technical and non-technical users as well as senior members of staff. What we offer: ·A competitive salary based on your skills, experience and talent ·Hybrid and flexible working options ·An excellent local authority benefits pension scheme ·Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes Further information on our Rewards and Benefits can be found here For more information on the role, please contact the Recruiting Manager Matt Bailey, Matthew.Bailey@stoke.gov.uk Pre-Employment Checks: Any offer of employment will be subject to the successful completion of required pre-employment checks. These may include: ·Right to Work in the UK ·Proof of address ·Satisfactory references ·Occupational Health Clearance ·Evidence of professional qualifications or registrations ·DBS check at the appropriate level (if applicable for the role) The Council will not accept any speculative CVs from employment agencies. No agency terms and conditions accompanying any such CVs will be accepted by the Council. Any unsolicited information sent by an employment agency will be treated as the property of the Council. Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly. Equality, Diversity and Inclusion At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.