Responsibilities
:
• Be the first point of contact in resolving 1st and 2nd line support calls
• Ensure users are informed of progress at agreed intervals
• Own and handle incidents / problems with various teams through to resolution
• Support Senior Analysts on the production of service management information for senior management
• Assist with project work where needed
• Provide cover to the business from 07:00 – 19:00 on a shift basis
• Provide on-call support from 19:00 – 07:00 weekdays and 24hr on weekends. On a rotational basis
Essential:
• Experience working with ServiceNow
• Prior experience working within a 1st/2nd line Desktop Support role
• Knowledge of Windows 10 or equivalent
• Knowledge of Microsoft Office 2016 including Outlook
• Understanding of Microsoft Active Directory
• Experience of configuring mobile devices iOS and Android
• Ability to use helpdesk management tools to log/monitor/close client problems/requests
• Experience of working in high-pressure environments
• Ability to identify, isolate and resolve IT problems / requests
Advantageous:
• Familiarity with Microsoft Certificate Services and E-mail Encryption
• Understanding of Microsoft Systems Centre Configuration Manager
• Basic understanding of LAN technologies
Successful candidates will join existing Service Desk teams within a fast-paced environment and have the following personal qualities:
• Excellent interpersonal skills
• Highly motivated with a passion for technology and a can-do attitude
• Organised individual who is a goodmunicator and can discuss technical subjects in layman terms
• Always maintains a calm, professional manner
• Self-motivated with the ability to learn ‘on the fly’, demonstrating a willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team, circulate important information and contribute to team discussion
• Good time management / planning – manages personal workload effectively, sets realistic and achievable targets and delivers against them
To discuss further, please contact the Financial Services team at Venn Group.
Job ID J60570