Are you an experienced Customer Services Coordinator who is looking to join a growing company? Our client is seeking a candidate who is passionate about delivering a fantastic service to clients and coordinating administration within the business.
The Customer Services Coordinator will:
Make sure contact with clients via emails, calls, social media etc are handled correctly
Work towards company policy and procedures
Record all calls and comments onto the companies database
Work with the wider teams to make sure a fantastic service is delivered and all clients get what they need
Provide administrative support for the department
Carry out satisfaction calls to customers
Handle and respond to all customer correspondence
Update weekly reports for managers
Attend meetings with the team when required
To be considered for the Customer Services Coordinator position you will:
Have previous customer services experience within an office environment
Maintain outstanding communication skills both written and verbal
Work with confidence and be understanding to clients needs
Be flexible and adaptable
Work well under pressure and towards tight deadlines
In return our client offers great benefits, a hybrid working policy and free parking