Job title: 14M FTC (Maternity) - Senior Business Analyst
Location: Based at Service Headquarters – Tovil, Maidstone
Hours: 14M FTC (Maternity) -Full Time – 37 Hours per week
Pension: Automatic membership of the Local Government Pension Scheme – career average pension scheme with 18.5% employer contribution
Holidays: In addition to bank/ public holidays you will receive 31 days holiday
Base salary: Grade 8 - £49,914- £55,426 per annumdepending on experience
Being a part of Kent Fire and Rescue Service
Everyone is unique. Everyone has value. Everyone helps to make Kent Fire and Rescue Service (KFRS) a great place to work. We are one team. Together with our customers we are creating a safer future for Kent and Medway.
Being the Senior Business Analyst
As a Senior Business Analyst, you will be a driving force for positive change across the Fire and Rescue Service, embodying and promoting our core values in every aspect of your work. This pivotal role sits within the Portfolio and Business Change team, where you will work closely with colleagues at all levels and external partners to understand needs, analyse existing processes, and identify opportunities to enhance services for both staff and the public.
You will play a central role in supporting the adoption of new ways of working, helping to embed meaningful and sustainable change. Your expertise will be instrumental in delivering improved business processes that align with and advance the organisation's strategic objectives. This is a highly collaborative position, requiring excellent communication, analytical, and problem-solving skills—with the opportunity to make a tangible impact on community safety and the overall effectiveness of the Service
What you'll do
* Lead the full change lifecycle from initial concept to implementation. Working with business leads to develop cases, quantify project benefits, and conduct post-implementation reviews.
* Design streamlined processes with minimal touchpoints, ensuring high data quality to support firefighting, rescue, prevention, and protection activities.
* Collaborate with internal and external stakeholders to understand needs, identify issues such as fragmented processes, and gather requirements to improve business operations and IT services across the organisation.
* Rapidly build organisational knowledge to support requirements gathering, solution design, and testing phases.
* Work alongside project managers and business leads to estimate activity duration's and maintain progress tracking schedules.
* Lead requirements gathering and interpretation, ensuring solutions are evidence-based, practical, and aligned with strategic priorities.
* Assess the level of process mapping needed at each stage to support market testing and determine whether existing solutions or new processes are required.
* Support project teams in successfully integrating technical solutions into operational workflows.
* Facilitate workshops using appropriate analysis methods, leading complex initiatives with minimal supervision.
* Demonstrate excellent communication and mediation skills, building trust and navigating conflicting views to reach consensus through constructive debate and sensitive challenge.
What you'll bring
* Educated to degree level or equivalent experience, ideally holding a BA qualification such as BCS International Diploma in Business Analysis or CBAP.
* Project/programme management qualifications (e.g. PRINCE2, MSP, AgilePM) and continuous improvement credentials (e.g. Lean Six Sigma Yellow/Green Belt) are desirable.
* Strong knowledge and practical experience of both Agile and Waterfall methodologies, with exposure to software development life cycles.
* Proven experience in designing business processes, gathering requirements, conducting market research, testing, and engaging stakeholders.
* Skilled in facilitating workshops, interviews, and focus groups to effectively elicit and define requirements.
* Excellent communication, analytical, and problem-solving abilities.
* Capable of interpreting complex policies, procedures, and business rules to identify and recommend improvements.
Benefits we're offering
* Automatic membership of the Local Government Pension Scheme
* Hybrid work with 2 days WFH and 3 days in office
* Blue Light Card discount scheme
* A range of family friendly policies including promoting work-life balance
* Access to health and wellbeing services and advice
* Free parking
* Above all you'll become part of a service that is committed to the safety of our community
If you're organised, collaborative, and passionate about continuous improvement, we'd love to hear from you. Apply today and be part of a service that's always learning, always evolving, and always putting people first.
How to apply
Please complete an online application and provide your CV by Friday 3rd October 2025 via this link:
We will then be in touch shortly to arrange the next steps. Interviews will take place shortly after, dates TBC. Interviews will take place at Service Headquarters, Tovil, Kent.
We reserve the right to close this vacancy upon receiving a sufficient number of applications. If you are interested in this role we recommend that you submit your application at the earliest opportunity.
Inclusion is at the heart of everything we do. We know that great minds don't think alike, so we rely on diverse thoughts, feelings, beliefs, and backgrounds to create the best working environment that we can possibly offer.
Kent Fire and Rescue Service, its employees, and volunteers are committed to safeguarding, protecting, and supporting children, young people, and adults at risk. As part of our safer recruitment process, we will undertake pre-employment checks to verify your suitability for the role. These checks will include your references and a standard or enhanced Disclosure and Barring Service (DBS) check. Enhanced DBS check with barred lists are carried out for roles with direct and unsupervised access to children, young people, and adults at risk. Risk assessments will be undertaken on any disclosures identified as part of the pre-employment checks.
As a Public Sector organisation with added responsibilities under the Equality Act, 2010 the candidate must demonstrate an understanding of what is meant by Equality, Diversity, and Inclusion and how this fits in with their everyday work.
Job Types: Full-time, Fixed term contract
Contract length: 14 months
Pay: £49,914.00-£55,426.00 per year
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
* Sick pay
* Work from home
Work Location: In person